Good evening, I can’t withdraw my fund from 20bet.com, I made a transaction, they cancelled because they need to verify my account, I have sent all the documents requested, all approved, everything fine, trying to withdraw my funds again, waiting for 5 days, they cancelled again and requesting same documents as before, by chat cand give me more details because he just passed the information further and can’t keep telling me that I’ll be contacted by email.
AskGamblers
Dear @AlinSurd,
The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Pay out of 2500 Ron
Hello AlinSurd,
The processing will only begin after an active withdrawal request. Please initiate a withdrawal so the verification process can start.
Ok , just come up with updates , they asked again for proof of address , done , next day they asked for a selfie with me and a number noted on a paper , done this as well , transaction still in pending.
Today they cancelled my withdrawal again , yesterday I have send the selfie with me holding id and the number they requested on the paper , today they requested picture with me holding passport and the number on the paper , this is normal , 2 weeks already they keep asking for same documents .
Hello!
We’re pleased to inform you that your withdrawal has been successfully approved. If you have any further questions, our support team is always ready to assist you.
Enjoy your gaming experience!
AskGamblers
Dear @AlinSurd,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Today they send me a email saying that my cash-out request was fully approved , apparently in the app was declined again , I’ve been in the chat with Freddy who told me that was declined because of payment provider , I deposited with same account as withdrawal.
Hello,
Thank you for being so patient. I'm pleased to inform you that the withdrawal was successfully processed to the player’s IBAN account.
The previous attempt to withdraw the card was unsuccessful due to a payment issue. However, the player can safely continue using the IBAN for all future withdrawals.
If you have any further questions or need assistance, we’re here to help!
AskGamblers
Dear @AlinSurd,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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