Complaint #45 20bet Sportsbook

20Bet Wrong Bet Settlement Bet 64344303

By Santiago L.

2 weeks ago

On 04/06/2026 at 14:41 I placed bet #64344303 on the match Minnesota Twins vs Kansas City Royals for 04/06/2026 at 18:40 (as shown in 20Bet’s own betting history). Market: Total (incl. extra innings) over 8.5. Stake: S/1,000 at odds 1.92.
The official result on 04/06/2026 was Kansas City Royals 8 - Minnesota Twins 6 (14 runs total), clearly exceeding 8.5. My bet won.
The bet was not settled automatically. On 05/06/2026 I contacted support and was told a specialist team was reviewing it. On 06/06/2026 it was manually settled as a loss with an impossible result of 0-0 — which cannot occur in MLB baseball as there are no draws.
20Bet claims the bet was for the match on 06/06/2026. This is impossible because their own system registered the event as 04/06/2026 at 18:40. Additionally, the result they registered (0-0) does not correspond to any real MLB game on any date.
I have provided full evidence including screenshots of their own platform, official match results, and the complete email chain. They have refused to correct the settlement after multiple contacts.
Amount in dispute: S/1,920 (S/1,000 × 1.92)

Disputed sportsbook 20bet Sportsbook

Reason Wrong official result

Amount S/.1920

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

sllontop00

• Peru

2 weeks ago

Thank you AskGamblers for reviewing this case.
20Bet continues to claim the bet was for 06/06/2026 without providing concrete evidence. Their own platform’s betting history clearly shows the event registered as 04/06/2026 at 18:40 this is their own system, not my interpretation.
Additionally, the result registered in my ticket was 0-0, which is physically impossible in MLB baseball. No MLB game has ever ended 0-0 as games always have a winner. This confirms the result was entered manually and incorrectly.
The match on 04/06/2026 ended Kansas City Royals 8 - Minnesota Twins 6, totaling 14 runs, clearly exceeding 8.5. My evidence has not been refuted — only denied.
I request that AskGamblers ask 20Bet to provide their internal system data showing which specific match ID was linked to bet 64344303 at the time it was placed. If the bet was truly for 06/06/2026, they should be able to provide that data easily.

20bet Sportsbook

• Representative

2 weeks ago

Dear AskGamblers Team,

We would like to inform you that we have sent additional information and supporting evidence regarding this case to your email.

Please kindly review the information sent by email.

Thank you in advance.

AskGamblers

• Support Team

2 weeks ago

Dear 20bet Sportsbook,

Please do recheck files uploded by the player, screenshot provided clearly shows date of June 4th, and bet placed then.

Could you recheck it?

Thanks in advance for your cooperation.

20bet Sportsbook Complaint Stats

Resolved 13 / 14

Avg. Amount $915

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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UTR NUMBER 521415183437

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