Complaint #24 20bet Sportsbook

Two withdrawals delayed

By A M.

6 months ago

Message on forum

I made a withdrawal on Friday, 28/11, and received my winnings on Monday, 1/12.

On Sunday, 30/11, I made two additional withdrawals. These relate to the following Bet IDs:

#86244253

#86253921

It is now Tuesday, 9/12, and I still have not received my winnings. I am aware that withdrawals typically take 1–5 business days, but I am very convinced that the payments were not sent on Sunday.

All my previous withdrawals were smaller amounts, and they always took 2 bank days. But these two withdrawals are larger amounts, although still only between €800–1,500.

They have sent me a payment confirmation stating that the transfers were sent on December 1st, but that can’t be correct, because I would have received the withdrawals by now.

Throughout the whole process, there have been strange excuses and reasons for why my withdrawals should be delayed. I’ve been messaging customer service every day since the 3rd banking day because I could sense that something was off.

I am verified and have confirmed my account, so everything should be in order.

I have attached the payment confirmation

Disputed sportsbook 20bet Sportsbook

Reason Delayed payment

Amount €2340.74

Discussion

AskGamblers

• Support Team

5 months ago

Dear @A.Mohamed,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

20bet Sportsbook

• Representative

5 months ago

Dear A.Mohamed,

We’re pleased to confirm that the issue has been resolved, and you should receive the funds shortly. If you have any further questions or need assistance, please don't hesitate to contact us — we’ll be glad to help.

20bet Sportsbook

• Representative

6 months ago

Dear A.Mohamed,

We would like to clarify that we are not the support team. Our colleagues handle all requests in the order they are received, and they truly do their best to provide accurate and timely responses.

We understand your frustration regarding the delay and sincerely regret the inconvenience this has caused. Please allow some additional time while the technical issue is being resolved. Your case is not being ignored, and the team will update you as soon as they have the necessary information.

Thank you for your patience and understanding.

A.Mohamed

• Denmark

6 months ago

If you can send a so-called Proof of Payment, then you should also be able to provide the transaction ID that comes with it, which my bank can verify and confirm as legitimate.

They are telling me that most likely nothing has been sent, and your customer service by email and live support is wasting my time and delaying my payout. This is completely unacceptable.

I have been waiting for almost two weeks now. What exactly am I supposed to be waiting for?

And it’s also really strange that you respond faster in this forum than you do through your own email support.

20bet Sportsbook Complaint Stats

Resolved 12 / 13

Avg. Amount $942

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

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20Bet Wrong Bet Settlement Bet 64344303

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20Bet claims the bet was for the match on 06/06/2026. This is impossible because their own system registered the event as 04/06/2026 at 18:40. Additionally, the result they registered (0-0) does not correspond to any real MLB game on any date.
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Amount in dispute: S/1,920 (S/1,000 × 1.92)

89h left

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I found a high rating of 20bets on AskGamblers.

So I first deposited USDT on 25th May, 2026. Then played some cricket bets. Then I requested my first withdrawal.

On that day, I got an email stating that the withdrawal had been cancelled and that I needed to upload documents.

Then I uploaded documents.

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I contacted live support several times. They are telling same words that the withdrawal request is in the live queue for review, and upon completion of all verifications, the status of payout will be updated accordingly.

This is really frustrating.

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On 13/05/2026 at 21:33:30, I placed a withdrawal request of 200 EUR via Skrill [22bet]. A few hours later, on 14/05/2026 at 01:49:09, I requested a second withdrawal of my remaining balance of 20 EUR.

The official 24-hour processing time that 20bet guarantees for e-wallets in their terms and conditions has already expired. My money is still kept as "Pending" in my transaction history. When I contacted live chat, they refused to process it and gave me automated excuses about "internal security reviews" just to delay my payment and force me to reverse the withdrawal.

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Rejected

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I joined their site at the start of November and have had numerous issues with withdrawing winnings from my account.

My latest withdrawal of 1782.93 EUR has been pending for 4 days!!

I’ve contacted customer support each day only to receive the generic “please be patient” response. This isn’t acceptable as their own T&C’s state the withdrawal process takes up to 24 hours to complete.

Resolved

€1,783

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“Please be informed that you have already used the deposit for bets, and now you receive winnings from the bonus wager on your balance.”

So I deposited €100, rolled over the bonus, won over €900 in total, and still ended up with just €100? That doesn’t sound legit to me.

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Unresolved

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I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue. And most important for me, after reading their terms I know I have rights to get back my deposits on my account. They have only sent my last deposit, that was a low % of my total deposits.

Resolved

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UTR NUMBER 521415183437

MY UPI ID 9203282949-492jp@jio

Recipient UPI ID sulochana.3@superyes

Time - 3.30 PM

Date- 02-08-2025

Amount- 1900 inr

Resolved

₹1,900