Complaint #7 20bet Sportsbook

Complaint Regarding Incorrect Match Information

By Isojii88

11 months ago

I would like to submit an official complaint regarding a bet I placed on the match between Ruch Chorzow and Warta Poznan, which was played on June 28, 2025.

I placed a bet on the market "Over 2.5 goals", but the match duration was only 2×39 minutes, not the standard 2×45 minutes. There was no indication whatsoever about the shortened match length on the betting site or within the match details.

Had I known that this was not a full-length match, I would never have placed this bet. The match ended 0–0, and the bet was lost, but I believe this was due to incomplete and misleading information provided about the event.

I kindly request:

The bet to be voided and the stake refunded, or

A clear explanation of why the unusual match duration was not disclosed.

From this page you can see clearly that they played only 2×39 min.

http://www.90minut.pl/sparing/1/sparing17977.html

Sincerely,

Disputed sportsbook 20bet Sportsbook

Reason Wrong official result

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Isojii88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

20bet Sportsbook

• Representative

10 months ago

Dear Isojii88,

We have betting rules for friendly games, and customer has to know them before placing a bet.
All match markets are based on the outcome at the end of a scheduled 90 minutes play unless contrarily declared. This involves added damage or stoppage time but does not include extra time, time allocated for a penalty shootout, or a golden goal.
Exceptions to this rule apply to friendly matches in which all match markets will be settled based on the final score at the end of the game. This does not depend on whether the full 90 minutes have been played. If the statutory time for a football match differs from 90 minutes, these rules apply.
For example, an 80-minute match also includes overtime and overtime, but not overtime or penalty shootouts, unless otherwise noted. Matches in which the statutory time is less than 45 minutes or more than 120 minutes will be invalid. In the event of unusual periods of time, bets will stand as long as the total statutory match time is between 45 and 120 minutes. If the football match is not completed, winnings will be paid in accordance with article 1.5 of these rules, except for bets placed on “first goal”, “half of the match”, and any other bets on statistics, where the result could not change during the rest of the match.

AskGamblers

• Support Team

10 months ago

Dear 20bet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

20bet Sportsbook Complaint Stats

Resolved 12 / 13

Avg. Amount $942

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

20bet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal is stuck

I found a high rating of 20bets on AskGamblers.

So I first deposited USDT on 25th May, 2026. Then played some cricket bets. Then I requested my first withdrawal.

On that day, I got an email stating that the withdrawal had been cancelled and that I needed to upload documents.

Then I uploaded documents.

After the documents got verified, I again requested a withdrawal on 29th May. Since then, my withdrawal is pending.

I contacted live support several times. They are telling same words that the withdrawal request is in the live queue for review, and upon completion of all verifications, the status of payout will be updated accordingly.

This is really frustrating.

Resolved

$1,270

Skrill withdrawal is pending and delayed over 35 hours

I am a fully verified player at 20bet (my account verification was completed and approved before making any transaction).

On 13/05/2026 at 21:33:30, I placed a withdrawal request of 200 EUR via Skrill [22bet]. A few hours later, on 14/05/2026 at 01:49:09, I requested a second withdrawal of my remaining balance of 20 EUR.

The official 24-hour processing time that 20bet guarantees for e-wallets in their terms and conditions has already expired. My money is still kept as "Pending" in my transaction history. When I contacted live chat, they refused to process it and gave me automated excuses about "internal security reviews" just to delay my payment and force me to reverse the withdrawal.

I have already submitted full proof of my Skrill account ownership during my verification process, which was accepted. There is no legitimate reason for this delay. Please help me get my funds.

Resolved

€220

220 USDT deposit missing

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Resolved

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Refused to pay

I opened my account in 2021 (Went through an egregious Verification process). Deposited and withdrew numerous times throughout the years. I recently won 15000 euros and tried to withdrawal. That's when the headache began. Ive submitted every document required (drivers license, proof of residence, bank statement, and selfies.) I was denied my withdrawal over and over. Finally I received an email saying all my funds were being confiscated because I committed fraud. No fraud was committed. 20bet won't give any reasoning. they just simple stole my money without any excuse.

Rejected

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Two withdrawals delayed

I made a withdrawal on Friday, 28/11, and received my winnings on Monday, 1/12.

On Sunday, 30/11, I made two additional withdrawals. These relate to the following Bet IDs:

#86244253

#86253921

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All my previous withdrawals were smaller amounts, and they always took 2 bank days. But these two withdrawals are larger amounts, although still only between €800–1,500.

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I am verified and have confirmed my account, so everything should be in order.

I have attached the payment confirmation

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My latest withdrawal of 1782.93 EUR has been pending for 4 days!!

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Resolved

€1,783

I deposited €100, rolled over the bonus, won over €900 in total, and still ended up with just €100

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“Please be informed that you have already used the deposit for bets, and now you receive winnings from the bonus wager on your balance.”

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Resolved

€900

Voided bet after the match is played

On August 8, 2025, I placed a bet on the 20Bet website on a Finnish U20 football league (P20 Ykkönen) match: U20 Sapa vs. U20 Kontu Ita-Helsinki.

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Unresolved

€3,000

Account closed and deposits held back

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I have reviewed their Terms and Conditions but still do not understand what led to this decision.

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Resolved

INR 1900 INR Deposit Missing

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UTR NUMBER 521415183437

MY UPI ID 9203282949-492jp@jio

Recipient UPI ID sulochana.3@superyes

Time - 3.30 PM

Date- 02-08-2025

Amount- 1900 inr

Resolved

₹1,900