Complaint #446 1xBet Sportsbook

Withdrawal completed in 1xbet not credited in bank account

By Rakshith2002

4 months ago

Hi 1xbet Team And Ask gamblers Team,

On 04.04.2025 at around 20:16 IST, I initiated a withdrawal request of ₹9,000 through IMPS from your platform. After approximately 30 minutes, at 20:53, the status of the transaction was updated to “Withdrawal Completed.” However, no funds were ever credited to my bank account.

Since the transaction was initiated on a Saturday, followed by Sunday, I patiently waited 48 hours, assuming there might be a delay due to the weekend. Unfortunately, even by Monday, the amount was still not credited to my bank account.

Following this, I raised a payment query with your support team. I was repeatedly informed that “specialists are working on the issue” and asked to remain patient. The same response continued for almost 10 days, without any actual resolution or proof of payment being provided.

Today (14.04.2026), I contacted customer support again hoping for a clear resolution. Instead, I was told that “the withdrawal was approved and the money was successfully paid out,” and I was provided with a UTR ID: 157329531703. I was instructed to check with my bank if the amount had not been reflected.

I have already contacted my bank multiple times and provided them with this UTR number. The bank has clearly confirmed that no transaction with this UTR has ever been received or recorded under my bank account. I received the same confirmation from three different bank representatives.

This clearly indicates that either the transaction was never actually processed, or the UTR number provided to me is invalid or unrelated to my account.

I am extremely dissatisfied with the way this issue has been handled. For more than 10 days, I have been receiving vague and repetitive responses without any concrete solution.

Moreover, this is not the first time I am facing such an issue on your platform. It is very frustrating and disappointing for a user to experience this repeatedly on an application that claims to be globally well-known and reliable. Your support team is not providing timely or proper responses, and the callback option is also not enabled, which makes the situation even worse.

In the past as well, I have faced similar issues where payment queries were closed without providing proper explanations or solutions. However, this time I will not allow this matter to be ignored or closed without a proper resolution. I expect a clear and final outcome, and I will continue to follow up until this issue is completely resolved.

Please understand that waiting for more than 10 days without receiving my money has caused significant frustration and stress. I am already under financial pressure, and ₹9,000 is a significant amount for me at this moment. I kindly request you to understand the seriousness of this situation from my side.

Therefore, I request that you immediately take one of the following actions:

Refund the full amount of ₹9,000 back to my gaming account, or
Reprocess the withdrawal and ensure the funds are successfully credited to my bank account, or
Provide valid and verifiable proof of the IMPS transaction, including the correct beneficiary account number, IFSC code, bank reference, and settlement confirmation.

For your reference, I am providing all the relevant details below. I will also attach my bank transaction statement for the period from 01.04.2026 to 14.04.2026 (current date) in the mail , which clearly shows that no such credit has been received.

Gaming ID: 1191659333
Withdrawal Request ID: 4690415497
Withdrawal Amount: ₹9,000
Withdrawal Method: IMPS
Payment Query Number (which remained open for 10 days and was closed today): 15187929

Password for the attached bank statement PDF: Attached in mail

I am fully willing to provide any additional information if required to help resolve this issue quickly.

I sincerely hope that the information provided above will make it easier for your team to investigate and resolve this matter properly. I still believe that your platform is legitimate and transparent, and I expect you to prove that trust by resolving this issue promptly and fairly.

Kindly treat this matter with urgency and provide a proper and final resolution at the earliest.

Thank you.

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount ₹9000

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Rakshith2002,

The AskGamblers Complaint Team is kindly asking you to assist the team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Sportsbook

• Representative

4 months ago

Hello,

Thank you for your message.

To proceed further with the investigation, we kindly ask you to provide an official confirmation from your bank stating that the transaction with the specified UTR number was not received or cannot be found in their system.

Please send a screenshot or document of this confirmation to our Indian support email.

Once we receive this information, we will forward it to the relevant team for further review.

Thank you for your cooperation.

Best regards,
1xBet Team

1xBet Sportsbook

• Representative

4 months ago

Dear Rakshith2002,

Thank you for your information.

We are checking the everything and will get back to you soon.

Appreciate your understanding.

Best regards,
1xBet Team

AskGamblers

• Support Team

4 months ago

Dear ,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement that payment has been made. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Sportsbook Complaint Stats

Resolved 148 / 154

Avg. Amount $17,213

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaints

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Unjustified Account Freeze and Account Block Player ID 948212133

Dear AskGamblers Grievance Team,

I am officially lodging this public complaint against 1xBet regarding the arbitrary, unjustified freeze and complete block of my player account. My sole objective in filing this dispute is to have my account access fully restored.

Account Details:
- Player ID: 948212133
- Country: Algeria

Case Description:
On Friday, September 4th, I proactively initiated contact with the 1xBet Security Department via email to make a routine administrative inquiry regarding updating and activating secure withdrawal methods.To ensure absolute compliance, I immediately attached high-quality copies of my official biometric identity card along with a clear verification selfie.

Immediately after submitting my documents via email, my account was completely frozen, resulting in an "Account Not Found" error upon login. When I subsequently attempted to follow up on this freeze through the live support chat, the agents failed to provide any technical support or helpful assistance. All of their responses were generic, repeatedly telling me to wait for a reply from the Security Department email.

More than 6 days (over 140 hours) have passed since I complied with all verification procedures via email, yet the Security Department has failed to provide any formal response, justification, or update. My profile is entirely clean, and there is zero compliance ground to block my access.

Requested Outcome:
I demand that 1xBet immediately lift the precautionary freeze on my Account ID 948212133 and restore full access to my profile.

I am attaching full screenshots of the email notifications proving my account is under an unresolved review.

Thank you for your intervention.

Sincerely,
Verified Player

88h left

$119

Immediately after placing a withdrawal request my account was suddenly blocked

I am submitting this complaint against 1xBet regarding the unjustified freezing of my account (Account ID: [17807462731]) containing a balance of 63,900 EGP.
Key Facts:

My account was registered less than one month ago.
Immediately after placing a withdrawal request via an authorized agent, my account was suddenly blocked.
Customer support gave an unreasonable pretext regarding "gambling addiction" and demanded a medical certificate proving I am not addicted to unblock the account.
Requesting medical documentation for an account less than 30 days old—right after a withdrawal request—is an arbitrary tactic to withhold my funds.
Formal complaint emails sent to [email protected] and [email protected] have been completely ignored.
Requested Outcome: I request 1xBet to unblock my account immediately and release my funds of 63,900 EGP

34h left

ج.م.‏63,900

Delaying my withdrawal

I tried withdraw my remaining balance 6.9.2026 but they closed my account. Then they asked me to send email to security team and I did this, you can see answer in screenshot where they asked me to send email to block team to get account open so i can withdraw.

I send the documents and request 7.9.2026 time 08:43am +3gmt

But they still didn’t reply. I provided all what they asked and chat operator promised that i will get my remaining balance 300€.

I dont have screenshots from account or dont remember account number but email is correct. I am asking you to help me to get moneys from this casino

50h left

€300

Unresolved cash withdrawal 5206560041 Ticket no 21512534

On 26.08.2026, I initiated a cash withdrawal (#5206560041) for ₹4,000 INR via local cash agent Shahazad Ahmed (Kathua). The agent code expired, but ₹4,000 was deducted from my account balance and never returned.
Email customer support representatives (Faiz, Vineet) acknowledged this under Ticket № 21512534, confirming in writing that the transaction is held up for manual verification by their payments wing.
I have submitted complete PDF bank statements proving zero receipt of funds. Over 12 days have passed, and support continues sending generic stalling templates without executing the required manual ledger credit to User ID 1296530985. I am requesting AskGamblers' intervention to enforce a balance credit.

74h left

₹4,000

1xbet Payment of INR 50000 delayed for 45 days

Subject: Urgent Final Escalation – ₹50,000 Withdrawal Pending for 43 Days – Query No. 19925488

Dear Support Team,

I am writing once again regarding my pending ₹50,000 withdrawal.

It has now been 43 days since I have been waiting for this payment, and despite repeatedly providing the required documents and evidence, the issue remains unresolved.

I am again attaching my bank statement covering 24 July 2026 to 6 September 2026. This statement clearly shows that the ₹50,000 associated with Transfer No. 5097358649 has not been credited to my bank account.

For complete clarity, on 25 July 2026, I made two separate withdrawals of ₹50,000:

Transfer No. 5095959849 – ₹50,000: Successfully received in my bank account.

Transfer No. 5097358649 – ₹50,000: Still not received in my bank account.

I have already provided my bank statement multiple times, including video evidence showing the statement directly from my banking application. Yet I continue to receive the same clarification request.

I request you to please stop requesting the same statement repeatedly and escalate this case to your senior payment team for a manual investigation.

If you claim that Transfer No. 5097358649 was successfully processed, please provide the UTR/RRN/Bank Reference Number and proof of the actual credit so that I can verify it with my bank.

Query No.: 19925488

Player ID: 1369975713

Missing Amount: ₹50,000

Missing Transfer No.: 5097358649

Withdrawal Date: 25 July 2026, 19:40

Statement Period Attached: 24 July 2026 – 6 September 2026

Time Waiting: 43 days

I have fully cooperated with your verification process and have provided every document requested. Waiting for 43 days for a ₹50,000 payment is completely unreasonable.

Please provide a specific response regarding Transfer No. 5097358649 and resolve this matter immediately. If there is any issue with the attached statement, please clearly explain what is missing rather than sending the same automated response again.

I look forward to your urgent resolution.

Kind regards,

< full name removed >

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Has Withheld My Funds for More Than Two Months Despite Full KYC Cooperation

I am submitting this complaint because I have been trying to withdraw my funds from 1xBet for more than two months, but I have been unable to access my money because my account verification has still not been completed.

I want to make it absolutely clear that I am NOT refusing to complete the KYC process. I have fully cooperated with 1xBet and have provided every document they have requested from me.

During the verification process, 1xBet requested proof of address. I provided a document obtained directly from the official Mexican government website. 1xBet rejected it, claiming that it was not an "original" document.

I downloaded the document again directly from the official government website and submitted it again. 1xBet rejected it once more, again stating that it was not an "original" document, without providing a clear explanation of what exactly was considered invalid or what they meant by an "original" document.

Because I wanted to resolve the issue and demonstrate the authenticity of the document, I recorded a video showing the entire process from beginning to end: accessing the official Mexican government website, obtaining and downloading the document directly from the official source, and then sending it to 1xBet.

I also specifically asked 1xBet to explain what type of document they consider to be an "original" proof of address so that I could provide exactly what they require.

They did not answer my question.

As another attempt to satisfy their requirements, I personally went to CFE (Comisión Federal de Electricidad) in Mexico and obtained a physical printed electricity bill. I submitted this document to 1xBet as an additional proof of address.

Despite all of these efforts, I have still not received a clear explanation of what specific requirement remains outstanding, and my funds remain inaccessible.

It has now been more than two months since I first started trying to withdraw my money.

I have also attempted to communicate with 1xBet regarding the situation, but there have been periods of more than a month without a meaningful response to my questions.

Again, my complaint is NOT that 1xBet has requested KYC verification. I understand that an operator has the right to verify its customers.

My complaint is that I have repeatedly cooperated with the verification process, provided the documents requested, provided additional evidence when those documents were rejected, and even obtained a physical CFE bill, yet my verification remains unresolved and my funds have been inaccessible for more than two months.

At this point, I am simply asking for 1xBet to clearly explain what specific requirement remains outstanding, allow me to fulfill that requirement, complete the verification process, and allow me to withdraw my funds.

I can provide AskGamblers with all the evidence necessary to verify my claims, including:

* The complete email correspondence with 1xBet.
* Screenshots of my conversations with 1xBet.
* Copies of the documents I submitted.
* The physical CFE bill that I obtained and submitted.
* The video showing the entire process of obtaining the proof of address directly from the official Mexican government website.
* Evidence showing when the documents were submitted and when 1xBet rejected them.
* Any other information or evidence that AskGamblers considers necessary to properly review this case.

I am fully willing to cooperate with AskGamblers and provide the video, chats, emails, documents, screenshots, or any other evidence required.

I am not asking for special treatment. I simply want the verification process to be completed fairly and transparently so that I can withdraw my own funds.

I respectfully ask AskGamblers to review this case again, taking into consideration that I have been cooperating with the KYC process for more than two months while my funds remain inaccessible and 1xBet has not clearly explained what is still required from me.

39h left

Not giving withdrawal amount and just indefinite delay

On 12th July 2026 I put withdrawal request of 2 amount of rs 7400 and rs 2600 respectively and it showed withdrawal successful. I used the bank transfer method for that. After almost 10 days when I didn't receive my money, I raised 2 query with query no. 1 - 19724306 and query no. 2 19724319 for rs 7400 and rs 2600.

I was very stressed as I was not getting any update nor did I recieve my money in next 24 hours, they told me I will recieve my resolution of query by 23rd July evening but nothing happened.

Fast forward to today i.e September 1st, and I have raised almost 100 customer support calls and tension of mails and 6 times shared my bank statement again and again and begged the 1x bet team to give my money. They kept reading the standard script and told me to wait for few more hours and I will recieve my money. Multiple times I asked them for a utr and proof of transaction so that even I can contact my bank, but nothing was given, not even a notification regarding the update let alone any money, it's been 40 days since I have raised the queries and it's been 50 days since I placed the withdrawal request. I feel I am made fool around by the support team and have been absolutely waste of time to ask assistance from them, this is my hope to get my rs 10000 combined of both the query amount and please donthe need ful.