Complaint #446
1xBet Sportsbook
Withdrawal completed in 1xbet not credited in bank account
2 months ago
Hi 1xbet Team And Ask gamblers Team,
On 04.04.2025 at around 20:16 IST, I initiated a withdrawal request of ₹9,000 through IMPS from your platform. After approximately 30 minutes, at 20:53, the status of the transaction was updated to “Withdrawal Completed.” However, no funds were ever credited to my bank account.
Since the transaction was initiated on a Saturday, followed by Sunday, I patiently waited 48 hours, assuming there might be a delay due to the weekend. Unfortunately, even by Monday, the amount was still not credited to my bank account.
Following this, I raised a payment query with your support team. I was repeatedly informed that “specialists are working on the issue” and asked to remain patient. The same response continued for almost 10 days, without any actual resolution or proof of payment being provided.
Today (14.04.2026), I contacted customer support again hoping for a clear resolution. Instead, I was told that “the withdrawal was approved and the money was successfully paid out,” and I was provided with a UTR ID: 157329531703. I was instructed to check with my bank if the amount had not been reflected.
I have already contacted my bank multiple times and provided them with this UTR number. The bank has clearly confirmed that no transaction with this UTR has ever been received or recorded under my bank account. I received the same confirmation from three different bank representatives.
This clearly indicates that either the transaction was never actually processed, or the UTR number provided to me is invalid or unrelated to my account.
I am extremely dissatisfied with the way this issue has been handled. For more than 10 days, I have been receiving vague and repetitive responses without any concrete solution.
Moreover, this is not the first time I am facing such an issue on your platform. It is very frustrating and disappointing for a user to experience this repeatedly on an application that claims to be globally well-known and reliable. Your support team is not providing timely or proper responses, and the callback option is also not enabled, which makes the situation even worse.
In the past as well, I have faced similar issues where payment queries were closed without providing proper explanations or solutions. However, this time I will not allow this matter to be ignored or closed without a proper resolution. I expect a clear and final outcome, and I will continue to follow up until this issue is completely resolved.
Please understand that waiting for more than 10 days without receiving my money has caused significant frustration and stress. I am already under financial pressure, and ₹9,000 is a significant amount for me at this moment. I kindly request you to understand the seriousness of this situation from my side.
Therefore, I request that you immediately take one of the following actions:
Refund the full amount of ₹9,000 back to my gaming account, or
Reprocess the withdrawal and ensure the funds are successfully credited to my bank account, or
Provide valid and verifiable proof of the IMPS transaction, including the correct beneficiary account number, IFSC code, bank reference, and settlement confirmation.
For your reference, I am providing all the relevant details below. I will also attach my bank transaction statement for the period from 01.04.2026 to 14.04.2026 (current date) in the mail , which clearly shows that no such credit has been received.
Gaming ID: 1191659333
Withdrawal Request ID: 4690415497
Withdrawal Amount: ₹9,000
Withdrawal Method: IMPS
Payment Query Number (which remained open for 10 days and was closed today): 15187929
Password for the attached bank statement PDF: Attached in mail
I am fully willing to provide any additional information if required to help resolve this issue quickly.
I sincerely hope that the information provided above will make it easier for your team to investigate and resolve this matter properly. I still believe that your platform is legitimate and transparent, and I expect you to prove that trust by resolving this issue promptly and fairly.
Kindly treat this matter with urgency and provide a proper and final resolution at the earliest.
Thank you.
On 04.04.2025 at around 20:16 IST, I initiated a withdrawal request of ₹9,000 through IMPS from your platform. After approximately 30 minutes, at 20:53, the status of the transaction was updated to “Withdrawal Completed.” However, no funds were ever credited to my bank account.
Since the transaction was initiated on a Saturday, followed by Sunday, I patiently waited 48 hours, assuming there might be a delay due to the weekend. Unfortunately, even by Monday, the amount was still not credited to my bank account.
Following this, I raised a payment query with your support team. I was repeatedly informed that “specialists are working on the issue” and asked to remain patient. The same response continued for almost 10 days, without any actual resolution or proof of payment being provided.
Today (14.04.2026), I contacted customer support again hoping for a clear resolution. Instead, I was told that “the withdrawal was approved and the money was successfully paid out,” and I was provided with a UTR ID: 157329531703. I was instructed to check with my bank if the amount had not been reflected.
I have already contacted my bank multiple times and provided them with this UTR number. The bank has clearly confirmed that no transaction with this UTR has ever been received or recorded under my bank account. I received the same confirmation from three different bank representatives.
This clearly indicates that either the transaction was never actually processed, or the UTR number provided to me is invalid or unrelated to my account.
I am extremely dissatisfied with the way this issue has been handled. For more than 10 days, I have been receiving vague and repetitive responses without any concrete solution.
Moreover, this is not the first time I am facing such an issue on your platform. It is very frustrating and disappointing for a user to experience this repeatedly on an application that claims to be globally well-known and reliable. Your support team is not providing timely or proper responses, and the callback option is also not enabled, which makes the situation even worse.
In the past as well, I have faced similar issues where payment queries were closed without providing proper explanations or solutions. However, this time I will not allow this matter to be ignored or closed without a proper resolution. I expect a clear and final outcome, and I will continue to follow up until this issue is completely resolved.
Please understand that waiting for more than 10 days without receiving my money has caused significant frustration and stress. I am already under financial pressure, and ₹9,000 is a significant amount for me at this moment. I kindly request you to understand the seriousness of this situation from my side.
Therefore, I request that you immediately take one of the following actions:
Refund the full amount of ₹9,000 back to my gaming account, or
Reprocess the withdrawal and ensure the funds are successfully credited to my bank account, or
Provide valid and verifiable proof of the IMPS transaction, including the correct beneficiary account number, IFSC code, bank reference, and settlement confirmation.
For your reference, I am providing all the relevant details below. I will also attach my bank transaction statement for the period from 01.04.2026 to 14.04.2026 (current date) in the mail , which clearly shows that no such credit has been received.
Gaming ID: 1191659333
Withdrawal Request ID: 4690415497
Withdrawal Amount: ₹9,000
Withdrawal Method: IMPS
Payment Query Number (which remained open for 10 days and was closed today): 15187929
Password for the attached bank statement PDF: Attached in mail
I am fully willing to provide any additional information if required to help resolve this issue quickly.
I sincerely hope that the information provided above will make it easier for your team to investigate and resolve this matter properly. I still believe that your platform is legitimate and transparent, and I expect you to prove that trust by resolving this issue promptly and fairly.
Kindly treat this matter with urgency and provide a proper and final resolution at the earliest.
Thank you.
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