Complaint #1782 1xBet Sportsbook

Withdrawal delayed since January 2025 declined by operator

By vancouver74

2 weeks ago

Hello AskGamblers Team,

I am submitting a complaint against 1xBet regarding a withdrawal that has been pending since January 2025. Although 1xBet informed me that my withdrawal was approved, the funds have never been deposited into my Visa card.

When I contacted support, they told me to “open a payment query” to resolve the issue. However, when I attempted to do this, the Visa option was not supported, meaning I could not submit the payment query they instructed me to use. This left me with no way to follow their process or escalate the issue through their system.

Additionally, I emailed security-en@1xbet-team.com twice in the last two months, but I never received any reply.

Despite completing all requirements and repeatedly contacting customer support, my funds have still not been released.

Details:

• Operator: 1xBet

• Account ID / Username: №878789321 traktor1974

• Withdrawal Amount: $4443.45 (I tried withdrawing in smaller increments)

• Withdrawal Method: Visa

• Date of First Withdrawal Request: January 2025

• Current Status: Still pending with no clear explanation

I have contacted 1xBet support many times, but I only receive generic replies and no real progress. The delay is unreasonable, and I am requesting AskGamblers’ assistance to ensure that 1xBet processes my withdrawal.

I have made multiple attempts to resolve this issue, yet I continue to receive generic replies and no real progress.

If AskGamblers requires any more supporting documents, including screenshots or pictures of my communication with 1xBet, I am fully prepared to provide them.

Thank you for your help.

Disputed sportsbook 1xBet Sportsbook

Reason Delayed payment

Amount $4443.45

Discussion

11 hours left for 1xBet Sportsbook to respond.

AskGamblers

• Support Team

3 days ago

Dear 1xBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

vancouver74

• British Columbia

6 days ago

Hello,
As I stated in my previous post my request number is 20355978. I am confused why I am being asked for the information that I already submitted?
Thank you

1xBet Sportsbook

• Representative

6 days ago

Hello,

Thank you for the update.

If the specialist has already assigned a ticket/request number to your case during the chat, please provide us with this number.

We need it to locate your request in the system and check its current status with the responsible department.

Thank you for your cooperation.

Best regards,
1xBet Team

vancouver74

• British Columbia

1 week ago

Hello,

I have submitted all the necessary information, please refer to my previous post where I explained everything. Screenshoot of my chat with 1xbet representative are emailed to askgamblers support team. As you can see in my previous post, representative transfered my case to a specialist and I was told it could take up to August 13 to resolve the issue. My request number is 20355978.
The issue is same as it has been for the last year, visa method is not supported.
That screenshoot has also been sent to askgamblers support team too.
Thank you.

1xBet Sportsbook Complaint Stats

Resolved 134 / 139

Avg. Amount $19,005

Avg. Complaint Duration 19 days

Avg. Response Time 2 days

Complaint Status

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