Complaint #1775 1xBet Sportsbook

Request to Void a Late Pre Match Bet Bet Slip 84661345607

By RANDOM C.

2 months ago

Dear AskGamblers Team,
I am submitting this complaint to request the manual recalculation of a pre-match bet that was accepted by the bookmaker's system after the event had already started, due to a technical delay in their data feed.
Account ID: 1512179907
Bet Slip Number: 84661345607
Event: Henan Wanxianshan (Women) vs. Zhejiang Hangzhou II (Women) - CFA Women's League One (July 20).
The Facts:
The actual physical kick-off time for this match was 09:00 (GMT+3) / 14:00 (Beijing Time). However, due to a system delay, the pre-match markets remained open, and my pre-match bet was placed at 11:14 (GMT+3), which is after the match had concluded.
According to 1xBet's own Terms and Conditions, specifically Section 7 (Match Results, Dates and Starting Times), Rule 6: "Bets placed after the starting time of the event shall be settled at odds of 1 (except for live bets)".
Evidence Provided:
1xBet's Internal System: The bookmaker has already corrected the kick-off time for this match to 09:00 on their own platform. However, my bet slip remains incorrectly settled as a "Loss" instead of being manually voided.
Global Independent Data Providers: The correct kick-off time (09:00 GMT+3) is confirmed by major global sports platforms:
Flashscore: https://www.flashscore.com/match/football/henan-songshan-longmen-4UwNoTQ0/zhejiang-YusCxApI/?mid=OxiX787s
Sofascore: https://www.sofascore.com/football/match/henan-jianye-zhejiang-hangzhou/WRNjsbTNj#id:16358479
Official Chinese Sports Portal: 163.com confirms the kick-off was at 14:00 Beijing Time (09:00 GMT+3): https://sports.163.com/caipiao/match/5457225
Resolution Requested:
Since the pre-match bet was undeniably placed after the actual starting time, I kindly request that 1xBet applies their own Terms & Conditions (Section 7, Rule 6) and recalculates Bet Slip #84661345607 to odds of 1.00 (Void)

Disputed sportsbook 1xBet Sportsbook

Reason Void bet

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1xBet Sportsbook management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

1xBet Sportsbook

• Representative

2 months ago

Hello,

Thank you for your message.

We have checked the information regarding your bet.

According to our records, your bet was accepted on 20.07.2026 at 11:14:27. The actual start time of the event in the same time zone was 20.07.2026 at 11:15:00.

Therefore, the bet was accepted before the event started, in accordance with our rules and the available event data at the time of acceptance.

As a result, the bet was settled correctly and is not subject to recalculation or a refund.

Thank you for your understanding.

Best regards,
1xBet Team

1xBet Sportsbook

• Representative

2 months ago

Hello,

Thank you for your message.

We have accepted your complaint for review and forwarded all the information provided to the responsible department.

Please allow some time for the investigation to be completed. Once the review is finished, you will be informed of the outcome through the official support channels.

Thank you for your patience and cooperation.

Best regards,
1xBet Team

AskGamblers

• Support Team

2 months ago

Dear 1xBet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1xBet Sportsbook Complaint Stats

Resolved 159 / 167

Avg. Amount $15,919

Avg. Complaint Duration 20 days

Avg. Response Time 2 days

1xBet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 108 out of 111 complaints in this category have been resolved.

This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.

1xBet Sportsbook Complaints

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The funds were deducted from my bank account, but they were not properly credited to my 1xBet account. For the first transaction, the application reflected only 100 MAD instead of the 5,000 MAD deposited.

I have been pursuing this issue for over one month through multiple support channels, including email, Telegram, live chat, and international telephone support. I have provided the requested evidence, including banking-app screenshots and videos, as well as an official bank statement bearing the bank’s stamp confirming the transactions.

My cases include tickets 22610401 and 22519133. Despite repeated follow-ups and submission of the requested documents, I continue to receive generic responses stating that my case is being processed, without a concrete explanation, a final decision, or a clear resolution date.

I am requesting AskGamblers’ assistance in obtaining a formal response from 1xBet and ensuring that both transactions are properly investigated. I expect the missing 10,000 MAD to be credited to my account or refunded, with a clear written explanation of the outcome.

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I am writing to formally submit a complaint against 1xBet regarding an unjustified delay in verifying my account and releasing my pending withdrawal funds.

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Account ID: 629193127
Transaction Date: 04/10/2025
Transaction ID: 024354392379
My Wallet: 01100559857
Merchant Number from 1xBet: 01106424158
Amount: 1800 EGP via e& Money Egypt

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Since my gaming account is closed, I request refund of 1800 EGP to my original wallet 01100559857.

Proof attached.

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I am writing to formally complain regarding my unsuccessful deposit of BDT 19,000, which has still not been credited to my 1xBet account.

Query Number: 23322890

Transaction Date & Time: 05/10/2026, 14:46

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Unique Transfer Number: DJ50FXM456

Query Created: 05/10/2026, 11:52

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I am having a problem with a 1xBet deposit made through CIH Mobile.

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On September 21, 2026, I deposited 300 MAD into my 1xBet account using CIH Mobile. The money was successfully deducted from my CIH account, but it has still not been credited to my 1xBet balance.

Payment details:

Sender CIH account: 6975400211001700
Receiver/account: 230330725267722500580067
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I am submitting a new complaint regarding an ongoing withdrawal issue with 1xBet.

My name is < full name removed >

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I have been trying to withdraw my available balance from my 1xBet account. I originally attempted to withdraw using the same payment method that I had previously used successfully for both deposits and withdrawals. However, the withdrawal option was blank and greyed out, and I received the following message:

“Withdrawal can only be made using the same payment method.”

I contacted 1xBet Customer Support regarding this issue. Initially, they informed me that there was a technical problem with this withdrawal option. They then instructed me to use an alternative method by making a minimum deposit with a different payment method, placing a bet with the deposited amount at minimum odds of 1.10, and sending the required information for approval to [email protected].

These instructions were given to me directly by 1xBet Customer Support, and I followed them exactly. I made the required deposit using the new payment method, placed the required bet at minimum odds of 1.10, and sent all the requested information to the Security team as instructed.

However, I never received any approval or response from the Security team at all.

Despite not receiving any response or approval, I proceeded according to the instructions provided by Customer Support and submitted a withdrawal request using the new payment method but the withdrawal request was declined.

Unfortunately, 1xBet has not responded to either email, and I have not received any clear explanation or solution from customer support regarding my withdrawal.

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I have followed the instructions provided directly by 1xBet Customer Support and completed everything requested from my side. I am simply trying to withdraw my existing available balance.

I therefore ask AskGamblers to contact 1xBet and assist in resolving this matter. I have followed their instructions, provided the requested information, and contacted them multiple times, but I have received no response or clear solution.

I would appreciate it if 1xBet could review my account, confirm the new payment method, and provide a clear solution so I can withdraw my funds without further delay.

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1xbet wrong settlement slip 87909268323

> Hello AskGamblers team,
>
> Account ID: 1618631553
> Bet Slip No: 87909268323
> Date: 27.09.2025
> Market: Victory in Interval (3-Way) 1-3 - Neither (Tidak Keduanya)
> Stake: 10,000 IDR, Potential Win: 14,639,180 IDR
>
> I bet on NO GOAL in minute 1-3 for 8 matches. 4 legs were settled as LOST but should be WON.
> Evidence from http://mlssoccer.com shows first goal in those 4 matches was after minute 3:
> - Atlanta 2-2 NYC: first goal 5' OG
> - Montreal 3-1 Cincinnati: first goal 25'
> - Austin 3-3 San Diego: first goal 50'
> - Seattle 3-1 Minnesota: first goal 16'
> All intervals 1-3 were 0-0, so "Neither" should win. Please review attached screenshots.
>
> Thank you.

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I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 09.09.2026 at 11:09 PM, I submitted a withdrawal request of 5,000 TRY via Bank Transfer. My account is fully verified (KYC completed), and I have satisfied all required terms and conditions.

In the system and transaction query logs, the status of this withdrawal shows as "Processed". However, the funds have NEVER been credited to my bank account.

I have contacted 1xBet local customer support dozens of times via live chat and email. Every single time, I receive the same repetitive and vague response: "We are working on it" / "İşlem üzerinde çalışıyoruz". No concrete solution, proof of transfer (RRN/bank receipt), or timeframe has been provided.

Even today, I received another generic email response from them stating they are still working on it, without providing any real update or resolving the issue.

To date, I have not received my payout. I kindly ask the AskGamblers team to assist me in mediating this dispute and requesting official proof of transfer or the release of my funds.

Summary Details:

Player ID: 231500185
Withdrawal Amount: 5,000 TRY
Date & Time of Request: 09.09.2026 / 11:09 PM
Transaction / E-Transfer ID: 5265542843
Payment Method: Bank Transfer
Current Status in System: Processed (but funds missing)

I am attaching all relevant proof, including screenshots of the "Processed" status, my bank statement showing the money was never received, my chat logs, and the latest email response I received today.

Thank you for your assistance.

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