Complaint #1768
1xBet Sportsbook
Withdrawal problem in 1xbet
1 month ago
Dear Askgamblers,
I have been a 1xBet customer for quite some time, and before this incident I had completed several deposits and withdrawals without any issues.
On 12 July 2026, I requested a withdrawal of IDR 2,952,000. Shortly afterward, the transaction was marked as "Withdrawal Successful" in my account. However, the money never arrived in my BCA bank account.
From that moment, I cooperated fully with every request made by 1xBet.
First, I was instructed to open a Payment Inquiry. The status of that inquiry repeatedly changed without any explanation. It was opened, then closed, then reopened, and eventually closed again, while my withdrawal remained unresolved.
Later, I was contacted by a representative from the Global Customer Care Team (Blair). Unlike the automated replies, Blair requested additional documents for a proper investigation, including:
My official BCA bank statement (PDF);
Photos of my passport;
Mobile operator verification.
I submitted every document immediately.
After that, Blair completely stopped responding.
Instead, every subsequent reply came only from 1xBet Indonesia Customer Support.
Unfortunately, almost every reply contained the same template response:
"Your withdrawal was successful."
"Please contact your bank."
The same payment document attached repeatedly.
No one ever addressed the evidence I had submitted.
My official BCA bank statement clearly shows that no incoming transaction of IDR 2,952,000 was received, yet none of the replies explained this discrepancy.
Even more frustrating, I was repeatedly instructed to contact my bank, but 1xBet never provided a verifiable bank transaction reference that my bank could actually use to trace the transfer.
Without such a reference, my bank cannot investigate anything.
After several days, the discussion suddenly shifted to an entirely different issue.
I was informed that I allegedly had multiple accounts.
This was surprising because I have previously made deposits and withdrawals without any problems. No one explained why this issue was only raised after I reported my missing withdrawal, nor how it related to the withdrawal itself.
To this day, I have received:
repeated template replies;
repeated copies of the same payment document;
repeated instructions to contact my bank;
but no actual resolution.
I am not asking for special treatment.
I simply ask 1xBet to do one of one things:
Pay my outstanding withdrawal of IDR 2,952,000 immediately. I have fulfilled all of my obligations, and I expect 1xBet to do the same.
After more than a week of full cooperation, I am extremely disappointed with the way this complaint has been handled.
I hope this review encourages 1xBet to conduct a genuine review of my case rather than continuing to send standard template responses.
Best,
HS
Customer ID: 185306407
Ticket: #19361084
I have been a 1xBet customer for quite some time, and before this incident I had completed several deposits and withdrawals without any issues.
On 12 July 2026, I requested a withdrawal of IDR 2,952,000. Shortly afterward, the transaction was marked as "Withdrawal Successful" in my account. However, the money never arrived in my BCA bank account.
From that moment, I cooperated fully with every request made by 1xBet.
First, I was instructed to open a Payment Inquiry. The status of that inquiry repeatedly changed without any explanation. It was opened, then closed, then reopened, and eventually closed again, while my withdrawal remained unresolved.
Later, I was contacted by a representative from the Global Customer Care Team (Blair). Unlike the automated replies, Blair requested additional documents for a proper investigation, including:
My official BCA bank statement (PDF);
Photos of my passport;
Mobile operator verification.
I submitted every document immediately.
After that, Blair completely stopped responding.
Instead, every subsequent reply came only from 1xBet Indonesia Customer Support.
Unfortunately, almost every reply contained the same template response:
"Your withdrawal was successful."
"Please contact your bank."
The same payment document attached repeatedly.
No one ever addressed the evidence I had submitted.
My official BCA bank statement clearly shows that no incoming transaction of IDR 2,952,000 was received, yet none of the replies explained this discrepancy.
Even more frustrating, I was repeatedly instructed to contact my bank, but 1xBet never provided a verifiable bank transaction reference that my bank could actually use to trace the transfer.
Without such a reference, my bank cannot investigate anything.
After several days, the discussion suddenly shifted to an entirely different issue.
I was informed that I allegedly had multiple accounts.
This was surprising because I have previously made deposits and withdrawals without any problems. No one explained why this issue was only raised after I reported my missing withdrawal, nor how it related to the withdrawal itself.
To this day, I have received:
repeated template replies;
repeated copies of the same payment document;
repeated instructions to contact my bank;
but no actual resolution.
I am not asking for special treatment.
I simply ask 1xBet to do one of one things:
Pay my outstanding withdrawal of IDR 2,952,000 immediately. I have fulfilled all of my obligations, and I expect 1xBet to do the same.
After more than a week of full cooperation, I am extremely disappointed with the way this complaint has been handled.
I hope this review encourages 1xBet to conduct a genuine review of my case rather than continuing to send standard template responses.
Best,
HS
Customer ID: 185306407
Ticket: #19361084
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