Complaint #1768
1xBet Sportsbook
Withdrawal problem in 1xbet
3 months ago
Dear Askgamblers,
I have been a 1xBet customer for quite some time, and before this incident I had completed several deposits and withdrawals without any issues.
On 12 July 2026, I requested a withdrawal of IDR 2,952,000. Shortly afterward, the transaction was marked as "Withdrawal Successful" in my account. However, the money never arrived in my BCA bank account.
From that moment, I cooperated fully with every request made by 1xBet.
First, I was instructed to open a Payment Inquiry. The status of that inquiry repeatedly changed without any explanation. It was opened, then closed, then reopened, and eventually closed again, while my withdrawal remained unresolved.
Later, I was contacted by a representative from the Global Customer Care Team (Blair). Unlike the automated replies, Blair requested additional documents for a proper investigation, including:
My official BCA bank statement (PDF);
Photos of my passport;
Mobile operator verification.
I submitted every document immediately.
After that, Blair completely stopped responding.
Instead, every subsequent reply came only from 1xBet Indonesia Customer Support.
Unfortunately, almost every reply contained the same template response:
"Your withdrawal was successful."
"Please contact your bank."
The same payment document attached repeatedly.
No one ever addressed the evidence I had submitted.
My official BCA bank statement clearly shows that no incoming transaction of IDR 2,952,000 was received, yet none of the replies explained this discrepancy.
Even more frustrating, I was repeatedly instructed to contact my bank, but 1xBet never provided a verifiable bank transaction reference that my bank could actually use to trace the transfer.
Without such a reference, my bank cannot investigate anything.
After several days, the discussion suddenly shifted to an entirely different issue.
I was informed that I allegedly had multiple accounts.
This was surprising because I have previously made deposits and withdrawals without any problems. No one explained why this issue was only raised after I reported my missing withdrawal, nor how it related to the withdrawal itself.
To this day, I have received:
repeated template replies;
repeated copies of the same payment document;
repeated instructions to contact my bank;
but no actual resolution.
I am not asking for special treatment.
I simply ask 1xBet to do one of one things:
Pay my outstanding withdrawal of IDR 2,952,000 immediately. I have fulfilled all of my obligations, and I expect 1xBet to do the same.
After more than a week of full cooperation, I am extremely disappointed with the way this complaint has been handled.
I hope this review encourages 1xBet to conduct a genuine review of my case rather than continuing to send standard template responses.
Best,
HS
Customer ID: 185306407
Ticket: #19361084
I have been a 1xBet customer for quite some time, and before this incident I had completed several deposits and withdrawals without any issues.
On 12 July 2026, I requested a withdrawal of IDR 2,952,000. Shortly afterward, the transaction was marked as "Withdrawal Successful" in my account. However, the money never arrived in my BCA bank account.
From that moment, I cooperated fully with every request made by 1xBet.
First, I was instructed to open a Payment Inquiry. The status of that inquiry repeatedly changed without any explanation. It was opened, then closed, then reopened, and eventually closed again, while my withdrawal remained unresolved.
Later, I was contacted by a representative from the Global Customer Care Team (Blair). Unlike the automated replies, Blair requested additional documents for a proper investigation, including:
My official BCA bank statement (PDF);
Photos of my passport;
Mobile operator verification.
I submitted every document immediately.
After that, Blair completely stopped responding.
Instead, every subsequent reply came only from 1xBet Indonesia Customer Support.
Unfortunately, almost every reply contained the same template response:
"Your withdrawal was successful."
"Please contact your bank."
The same payment document attached repeatedly.
No one ever addressed the evidence I had submitted.
My official BCA bank statement clearly shows that no incoming transaction of IDR 2,952,000 was received, yet none of the replies explained this discrepancy.
Even more frustrating, I was repeatedly instructed to contact my bank, but 1xBet never provided a verifiable bank transaction reference that my bank could actually use to trace the transfer.
Without such a reference, my bank cannot investigate anything.
After several days, the discussion suddenly shifted to an entirely different issue.
I was informed that I allegedly had multiple accounts.
This was surprising because I have previously made deposits and withdrawals without any problems. No one explained why this issue was only raised after I reported my missing withdrawal, nor how it related to the withdrawal itself.
To this day, I have received:
repeated template replies;
repeated copies of the same payment document;
repeated instructions to contact my bank;
but no actual resolution.
I am not asking for special treatment.
I simply ask 1xBet to do one of one things:
Pay my outstanding withdrawal of IDR 2,952,000 immediately. I have fulfilled all of my obligations, and I expect 1xBet to do the same.
After more than a week of full cooperation, I am extremely disappointed with the way this complaint has been handled.
I hope this review encourages 1xBet to conduct a genuine review of my case rather than continuing to send standard template responses.
Best,
HS
Customer ID: 185306407
Ticket: #19361084
1xBet Sportsbook Complaint Stats
Resolved
159 / 167
Avg. Amount
$15,919
Avg. Complaint Duration
20 days
Avg. Response Time
2 days
1xBet Sportsbook Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 108 out of 111 complaints in this category have been resolved.
This operator's average complaint duration is 20 days, while the average duration across all operators is 7 days.
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