Locked my 5200 USD balance for 9 days through endless KYC document requests

I am filing this formal complaint because 1xBet has failed to credit my account with a 2000 EGP deposit.

​My Account Details:

​Account ID: 165691607

​Deposit Amount: 2000 EGP

​Ticket Number: 18878653

​Despite reaching out to support multiple times via live chat and phone calls, the issue remains unresolved. I have been given a ticket number (18878653), and I was promised a resolution by July 03, but that date has passed with no action.

​The support agents repeatedly gave me automated, copy-pasted responses, and during my last phone call, the agent admitted that they are 'just customer support' and have no authority to resolve or speed up payment issues. They are using constant delay tactics and refusing to provide updates from the payment department.

​I have fulfilled all my requirements, provided the transfer receipts, and I am attaching the chat logs as clear proof. I request an immediate resolution and for my 2000 EGP to be credited to my account."

Dear Askgamblers Team,I am writing to file an official complaint against 1xBet for intentionally delaying my account verification (KYC) for over 15 days and strictly restricting my withdrawal functionality to freeze my funds.Account ID: 1129050293Timeframe: Over 15 days (More than half a month)Current Status: All requested documents submitted (including National ID, selfie, and Birth Certificate), but my withdrawal is completely restricted/blocked. The Issue: I have fully cooperated with their security team and provided every single document requested, even my Birth Certificate. However, 1xBet refuses to process my verification. Instead, they keep stalling by sending vague messages telling me to "wait for the company's next response" with no specific timeframe.Meanwhile, they have restricted my ability to withdraw money, locking my rightful winnings inside the account. This is a clear and unfair delay tactic used to trap players' funds indefinitely.I urgently request Ask GAM to step in, investigate this case, and force 1xBet to approve my verification and lift the withdrawal restriction immediately

Thank you for your assistance.

My 1xBet account - 134003999 is fully verified, and I am a regular user with prior successful transactions. Front-line customer care has repeatedly failed to resolve my issue over the last 8 days.

Please find all legal evidence attached below.

Player ID: 134003999

Deposit Request Payment Query: Nº18127145

Date of Transaction - 13/06/2026

Withdrawal Request Payment Query: Nº18127346

Date of Transaction - 11/06/2026

NOTE - All the evidence (Bank account statement, Payment screenshot, Video of logging in to my bank account and showing the transaction) has been attached to the tickets(payment queries) created in the 1xBet platform.

Total Amount Blocked: 50k INR (Withdrawal) + 20k INR (Deposit) = 70k INR

I am filing this complaint regarding a missing withdrawal of ₹49,700 from my 1xBet account (ID: 359341347).

The withdrawal was requested on 9 May 2026 and was marked as "successful" by 1xBet. However, the funds never reached my bank account.

Since then, I have spent more than 40 days trying to resolve this issue.

During this time, I provided this evidence

1. Multiple bank statements

2. Official Stamped Letter From Bank

3. Screenshots

4. Video recordings of my bank account transaction history

5. Additional updated bank statements

I provided every document requested.

To verify the issue, I contacted my bank (Slice Bank). After reviewing my account, the bank confirmed that the disputed ₹49,700 was never credited to my account.

I also obtained an official stamped letter from the bank confirming that the funds were not received.

The UTR/reference number provided by 1xBet was also checked by the bank. Slice Bank confirmed that they could not find or trace this UTR in their records.

Despite providing this evidence, 1xBet has not provided any proof that the funds were actually delivered to my account.

They have not provided: a transaction receipt, settlement confirmation, proof of delivery, confirmation from the sender's bank, and evidence of the Transaction

Instead, support repeatedly tells me to contact my bank using the same UTR, which I already did and gave them a letter.

The problem is that I have already done this many times. My bank has already investigated the matter, issued an official letter, and advised that any further investigation must be carried out from the sender's side through the sender's bank or payment provider.

Even after showing screenshots and official confirmation from the bank, 1xBet support continues repeating the same response and closes the conversation without addressing the bank's findings.

At this point, I am only requesting a proper trace/investigation through the sender's bank or payment provider and return of the missing ₹49,700.

I have cooperated fully, provided every document requested, and supplied official bank evidence confirming non-receipt of funds.

I am seeking assistance because after more than 40 days, the issue remains unresolved, and I am still being directed back to my bank despite the bank already completing its investigation.

Thank you.

<full name removed>

Player ID: 359341347

Hello,

I am filing a formal complaint against 1xBet regarding a missing withdrawal after my account was closed.

- Casino: 1xBet

- My Account ID: < sent to the operator >

- Disputed Amount: 301,358 KRW

[Situation Summary]

After a rigorous KYC and security check, 1xBet sent me an official email stating that they are closing my account.

Crucially, in that very same email, they explicitly stated two things:

1. They cleared me of any wrongdoing: "This means that you did NOT use our site fraudulently. The security department made this decision after investigation."

2. They claimed they paid me: "The available withdrawal amount has been completed."

However, this is a complete lie. While they officially cleared me of any fraud and claimed they processed the withdrawal, the 301,358 KRW was NEVER sent to my bank account. It has been several days, and I have not received a single penny.

When I re-inquired about the missing funds, the support team completely changed their story and brazenly told me that "there are no funds to be paid out." They also kept giving me generic macro replies ("The Security Department has provided the necessary information") to dodge the issue.

This is a direct contradiction. They cannot officially claim the withdrawal was "completed" in one email, and then tell me there is "no money to pay" when the funds never arrived in my bank.

Since their own security department officially admitted I played fairly, and their email claims the withdrawal is complete, they must either provide the actual bank transfer receipt proving they sent it, or immediately pay me my legitimate funds.

I have attached the exact email where they state I did not commit fraud and claim the withdrawal is complete. Please help me get my money back.

Thank you.

It's been 15days now and I still haven't received my funds. Payment query is stuck from last 15days. I am getting ai response from 1xbet fake UTR shared by 1xbet, no response. Simply getting ai response. I request you to please transfer my funds. I request you to please give a fair resolution and transfer my hard earned money as soon as possible.