I am a 1xPartners affiliate (ID: 4324292). My payout requests have been delayed since May 3, 2026 with no resolution for over 30 days.

My stats show $534.86 earned but only $86.26 is recognized. The $448.60 difference has never been explained. My latest $86.26 payout has been "in progress" since May 24 with no update.

Support only said "traffic is under checking" and has not responded meaningfully since May 2, 2026.

I am requesting immediate release of my pending payment and a written explanation of the commission difference.

Evidence screenshots available.

Additional evidence: My payout history shows a negative commission adjustment of -$85.11 applied on 31.05.2026 with no explanation or notification. All four of my payout requests dating back to 03.05.2026 remain as 'Transferred to next period' with no payment made. My account also shows current month earnings of $433.22 but total accumulated remains only $86.26. I am requesting a full explanation of these discrepancies.

Here is the evidence

Screenshots attached show:

1) Dashboard — current month $433.22, all time commission $534.86.

2) Payout history — negative adjustment -$85.11 on 31.05.2026 with no explanation.

3) Request status — all 4 requests showing Transferred to next period since 03.05.2026.

4) Profile —payment method is player account 1546319783 which is currently inaccessible.

I am attaching my Player Report which shows 10 unique player accounts that generated $2,231.17 in total deposits and $2,139.54 in company profit. My legitimate commission on this is $534.86. Despite this, only $86.26 is recognized and all payout requests since 03.05.2026 remain unpaid. This report proves my referred traffic was real and active. I am requesting full payment of $534.86.

Screenshots

Kindly solve my issue

Hello,

Thank you for your message.

Please note that your case is being handled by the relevant department. You will receive a response in the normal processing order once your request reaches its turn in the queue.

We kindly ask for your patience and await the reply from the responsible department. As soon as your case is reviewed, you will be contacted with further information.

Best regards,
1xBet Team

Dear 1xBet Partners Team,

Thank you for your response. However, I must respectfully emphasize the severity of my situation and the urgency of a proper resolution.

I have been waiting since May 2, 2026 — over 5 weeks — without any meaningful communication or resolution from your team. During this entire period, my four consecutive payout requests have been repeatedly marked as 'Transferred to next period' with absolutely no explanation provided.

I would like to clearly state the facts of my case. My referred players generated $2,231.17 in total deposits and $2,139.54 in company profit. My legitimate commission of $534.86 has been fully earned and verified within your own system, yet it remains completely unpaid to this day.

Due to the prolonged silence and lack of resolution, I have been forced to escalate this matter to the Curaçao Gaming Authority, in addition to this AskGamblers complaint. I have full documentary evidence available including dashboard reports, player activity reports, and complete payout history.

I kindly but urgently request that my case be treated as a priority and resolved immediately, rather than being placed back into a general processing queue. I remain fully cooperative and am available to provide any additional documentation or verification your department requires.

I sincerely hope this matter can be resolved without further escalation.

Best regards,

Affiliate ID: 4324292

Hello,

Thank you for your message.

For any questions regarding affiliate commissions, payout status, transferred requests, negative adjustments, or account review, you need to continue communication directly with the partner support team:

suppor­t@p­art­ner­s1x­bet.com

They are the department authorized to investigate and provide explanations regarding affiliate earnings and payments.

Best regards,
1xBet Team

Dear AskGamblers Moderator,

I am formally requesting your direct intervention in this case. 1xBet Partners has now responded twice on this complaint but both responses have only redirected me to email addresses without providing any actual resolution.

Ticket #1722198 has been open since May 18, 2026 with no outcome. My traffic review has been ongoing for over 5 weeks. My commission of $534.86 from verified player activity remains completely unpaid.

I am respectfully asking AskGamblers to now step in as mediator and formally request that 1xBet Partners provide one of the following within 5 days. Either release my payment, or provide a written explanation of exactly what was found in the traffic review and which specific amounts are disputed.

I have provided full evidence throughout this complaint. The ball is now entirely in 1xBet Partners court.

Hello,

We have already explained where you need to direct your request regarding this matter.

Questions related to affiliate commissions, traffic reviews, payout requests, adjustments, and partner account investigations are handled exclusively by the partner support team at:

suppor­t@p­art­ner­s1x­bet.com

We do not handle this type of issue and do not have access to the information required to investigate or explain the commission calculations on partner accounts.

If you want your case to be reviewed and resolved, you need to continue communication with the responsible department via the email address provided above. Unfortunately, if you choose not to contact the department that handles affiliate matters, it will not be possible for anyone to assist you with this issue.

Best regards,
1xBet Team

Dear 1xBet Partners,

I want to make something absolutely clear for the record on this public complaint.

I have already been contacting suppor­t@p­art­ner­s1x­bet.com since May 2, 2026, which is over 40 days ago. Ticket #1722198 was opened on May 18, 2026 and the only response I ever received in that entire time was one single line saying "your traffic is under checking." After that I received complete silence for over three weeks despite sending multiple follow up emails. That is precisely why I came to AskGamblers — because your own support team stopped responding entirely.

You are now using this public complaint platform to redirect me back to the same email address that has already ignored me for over 40 days. This is not a resolution. This is a circle.

The facts of my case are fully documented and undeniable. My 10 referred players made 33 deposits totalling $2,231.17. Your own system confirms $2,139.54 in company profit and $534.86 in my legitimate commission. Every single payout request I submitted since May 3, 2026 has been silently transferred to the next period with no explanation. A negative adjustment of $85.11 was applied to my account on May 31, 2026 with no notification whatsoever.

I am asking you three direct questions that require specific answers. First, what exact finding did your traffic review produce about my account? Second, which specific amounts are disputed and for what reason? Third, what is the concrete timeline for resolving this matter?

I respectfully but firmly request that you answer these questions here on this public complaint rather than redirecting me again. I have been waiting over 40 days for a real answer and I deserve one.

Mohammad
Affiliate ID: 4324292

Hello,

We are checking the information with our team.

Please expect a reply soon.

Best regards,
1xBet Team

Ok Sir
I am waiting.

Hello,

Thank you for your message.

Please note that all questions related to affiliate commissions, traffic reviews, payout requests, commission adjustments, account checks, and partner program payments must be addressed exclusively to the official Partner Program Support Team.

For assistance regarding your affiliate account, please continue communication via:

suppor­t@p­art­ner­s1x­bet.com

Alternatively, you may also contact your personal affiliate manager, if one has been assigned to your account.

Only the Partner Support Team and your personal manager have access to the information required to review traffic quality, commission calculations, payout status, and any adjustments applied to partner accounts.

We kindly ask you to continue communication through these official channels, as they are the only departments authorized to investigate and resolve affiliate-related matters.

Thank you for your understanding and cooperation.

Best regards,
1xBet Team

Dear 1xBet Partners and AskGamblers Moderator,

I must respectfully but firmly reject this response. I have been contacting suppor­t@p­art­ner­s1x­bet.com since May 2, 2026 that is over 45 days ago. I sent multiple emails and the only reply I ever received was one single line on May 18 saying "your traffic is under checking." After that, absolute silence. No follow up, no explanation, no resolution for over 45 days.

You are now telling me on this public platform to contact the same email address that has already ignored me for over 45 days. This is not guidance this is deflection. I came to AskGamblers specifically because your own official support channel failed to respond.

I also want to highlight that two days ago you told me "we are checking the information with our team and please expect a reply soon." Now you have gone back to redirecting me to an email address. This is contradictory and shows a clear pattern of avoiding resolution on this public platform.

Dear AskGamblers Moderator, I am formally requesting your intervention. 1xBet Partners has now responded multiple times on this complaint but every single response has been a redirect with zero substance. They have not answered even one of my three direct questions what the traffic review found, which amounts are disputed, and what the resolution timeline is.

My $534.86 in verified commissions from 10 real players generating $2,231.17 in deposits has been withheld for over 45 days with no written explanation. I respectfully request that AskGamblers now formally assess whether this complaint should be marked as Unresolved due to 1xBet Partners repeated failure to provide any substantive response.


Affiliate ID: 4324292*

Hello,

Our position on this matter remains unchanged.

Please note that this complaint concerns a partner/agent account and issues related to partner commissions, traffic reviews, payout requests, and partner account checks. These matters are not handled by our department, and we do not have access to the information required to review or resolve them.

The only assistance we can provide is to direct you to the department responsible for such cases:

suppor­t@p­art­ner­s1x­bet.com

You may also contact your personal partner manager if one has been assigned to your account.

Unfortunately, we are unable to provide any additional comments, explanations, timelines, or decisions regarding partner commissions and partner account reviews, as these matters are outside our competence and access level.

For all further questions regarding this case, please continue communication exclusively with the Partner Support Team.

Best regards,
1xBet Team

I checked my profile and the 'Personal manager' section is completely blank no manager has ever been assigned to my account. So that option you mentioned is not available to me. This leaves only the Partner Support Team email, which I have already been contacting since May 2 with no resolution.

Dear AskGamblers Moderator,

I am writing this update following guidance from your Customer Support Team (ticket #279527) to keep all communication on this complaint thread.

I want to formally summaries the situation for your team's assessment. It has now been over 50 days since May 2, 2026 and my commission of $534.86 remains completely unpaid with no written explanation whatsoever.

On this AskGamblers complaint thread, 1xBet Partners has responded multiple times but every single response has been a redirect to suppor­t@p­art­ner­s1x­bet.com, with a repeated statement that they have no access or competence to handle this matter here. However, I have been emailing suppor­t@p­art­ner­s1x­bet.com since May 2, 2026 with only one substantive reply in over 50 days — a single line saying 'your traffic is under checking.' After that, complete silence despite multiple follow up emails.

I also want to formally note that my affiliate profile shows the Personal Manager section is completely blank. No manager has ever been assigned to my account, so that alternative option they keep suggesting simply does not exist for me.

1xBet Partners is simultaneously telling me they cannot help me on this platform, and failing to help me through their own official email channel. This deliberately leaves me with no functional path to resolution.

The facts of my case are fully verified within their own system. My 10 referred players made 33 deposits totalling $2,231.17 and generated $2,139.54 in company profit. My legitimate commission of $534.86 is recorded in their dashboard. Every payout request since May 3, 2026 has been silently transferred to the next period. A negative adjustment of $85.11 was applied on May 31 with no notification or explanation.

I am formally requesting AskGamblers to intervene directly and demand a specific written response from 1xBet Partners. After 50 days of being redirected in circles, I believe this complaint fully meets the criteria to be formally assessed and marked accordingly by your team.

I have also filed a formal complaint with the Curacao Gaming Authority and have complete documentary evidence available upon request.


Affiliate ID: 4324292
Email:

Hello,

Thank you for your message.

Our position on this matter remains unchanged.

As previously explained, your case concerns a partner/agent account. Issues related to partner accounts, affiliate commissions, traffic reviews, payout requests, commission adjustments, and account verification are handled exclusively by the specialized Partner Department.

Unfortunately, we do not have access to partner account information and are therefore unable to review, comment on, or resolve these matters through this complaint channel.

For any further questions regarding your case, please continue communication with the responsible department via suppor­t@p­art­ner­s1x­bet.com. If a personal partner manager is assigned to your account in the future, you may also communicate directly with them.

As this matter falls entirely outside our department's competence, we are unable to provide any additional comments or assistance through this complaint.

Thank you for your understanding.

Best regards,
1xBet Team

Your so-called 'specialized Partner Department' has been completely silent since May 2. No response. No explanation. No payment.

Why is your team committing fraud against affiliates and ignoring us for almost 2 months?