Dear AskGamblers Complaints Team,

I would like to request that you reconsider my complaint because I now have additional evidence.

My 1xPartners account clearly shows that I have $148.43 available for withdrawal (“Disponible pour retrait”). However, I am unable to withdraw these funds.

I have attached screenshots showing:

* My available balance of $148.43.
* My payment method (Neteller USD) configured in my profile.
* My payment history, which shows no successful withdrawals.

Despite contacting 1xPartners support, I have not received a clear explanation for why I cannot withdraw my available balance.

I kindly ask you to review my complaint again based on this new evidence.

Thank you for your time and assistance.

Best regards,
Samir Bahri

Hello,

Thank you for your message.

Please provide your account ID and email. We will check the information and get back to you with a reply.

Best regards,
1xBet Team

Hello,

Thank you for your reply.

Account ID: 4249535
Email: bahris­ami­r52­@gm­ail.com

My account shows that my funds are available for withdrawal, but every withdrawal attempt fails. I have already contacted support several times without receiving a solution. Please investigate my account and resolve this issue as soon as possible.

Thank you.

Best regards,
Bahri Samir

Also, my available withdrawal balance has decreased from $148.43 to $136.30 even though I did not make any withdrawal. Please explain why this happened.

Hello,

Thank you for providing the requested information.

We have accepted your case for review and forwarded the details to the responsible department for investigation.

At the moment, your account is being checked, including the withdrawal issue and the changes to your available balance. Please allow the responsible team some time to complete the review.

As soon as we receive an update or the results of the investigation, we will inform you immediately.

We kindly ask for your patience while the review is in progress.

Best regards,
1xBet Team

Hello,
The issue is not resolved. I am still unable to withdraw my funds, and my account is still under review. Please keep my complaint open while waiting for the operator’s final response. Thank you.

Dear 1xBet Partners Affiliate Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Sorry for the prolonged time of waiting.

We are checking the information with the revalent department and will get back to you soon.

Best regards,
1xBet Team

Hello,

Thank you for your update.
I appreciate your response. However, my withdrawal issue is still not resolved, and I am still unable to withdraw my funds.

I kindly ask 1xBet to complete the investigation as soon as possible and provide a clear solution.

Thank you.