1xBet Partners - Shows My Funds as Available for Withdrawal but I Cannot Withdraw Them

Dear AskGamblers Complaints Team,

I would like to request that you reconsider my complaint because I now have additional evidence.

My 1xPartners account clearly shows that I have $148.43 available for withdrawal (“Disponible pour retrait”). However, I am unable to withdraw these funds.

I have attached screenshots showing:

* My available balance of $148.43.
* My payment method (Neteller USD) configured in my profile.
* My payment history, which shows no successful withdrawals.

Despite contacting 1xPartners support, I have not received a clear explanation for why I cannot withdraw my available balance.

I kindly ask you to review my complaint again based on this new evidence.

Thank you for your time and assistance.

Best regards,
Samir Bahri

Hello,

Thank you for your message.

Please provide your account ID and email. We will check the information and get back to you with a reply.

Best regards,
1xBet Team

Hello,

Thank you for your reply.

Account ID: 4249535
Email: < removed >

My account shows that my funds are available for withdrawal, but every withdrawal attempt fails. I have already contacted support several times without receiving a solution. Please investigate my account and resolve this issue as soon as possible.

Thank you.

Best regards,
Bahri Samir

Also, my available withdrawal balance has decreased from $148.43 to $136.30 even though I did not make any withdrawal. Please explain why this happened.

Hello,

Thank you for providing the requested information.

We have accepted your case for review and forwarded the details to the responsible department for investigation.

At the moment, your account is being checked, including the withdrawal issue and the changes to your available balance. Please allow the responsible team some time to complete the review.

As soon as we receive an update or the results of the investigation, we will inform you immediately.

We kindly ask for your patience while the review is in progress.

Best regards,
1xBet Team

Hello,
The issue is not resolved. I am still unable to withdraw my funds, and my account is still under review. Please keep my complaint open while waiting for the operator’s final response. Thank you.

Dear 1xBet Partners Affiliate Program,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Sorry for the prolonged time of waiting.

We are checking the information with the revalent department and will get back to you soon.

Best regards,
1xBet Team

Hello,

Thank you for your update.
I appreciate your response. However, my withdrawal issue is still not resolved, and I am still unable to withdraw my funds.

I kindly ask 1xBet to complete the investigation as soon as possible and provide a clear solution.

Thank you.

Hello,

Thank you for your message.

Unfortunately, as this case concerns a partner account, we are unable to verify or process partner-related issues through this complaint channel.

All matters related to partner accounts, including withdrawals, balances, commissions, and account reviews, are handled exclusively by the dedicated Partner Support Team.

We kindly ask you to continue communication via suppor­t@p­art­ner­s1x­bet.com. The responsible department will review your request and provide you with a reply as soon as the investigation is completed.

Additionally, please avoid sending multiple duplicate emails or repeated follow-up messages within a short period of time. Each new duplicate message may be treated as a new request by the system, which can move your inquiry to the end of the processing queue and result in additional delays.

We appreciate your patience and cooperation.

Best regards,
1xBet Team

Hello,

Thank you for your reply.

I must respectfully disagree with the suggestion that I should simply continue waiting for Partner Support.

I have already contacted the Partner Support Team multiple times over a long period. Despite my repeated attempts, my issue has not been resolved, and I have not received any meaningful solution. My funds are still unavailable for withdrawal.

Referring me back to the same support channel that has failed to resolve my case does not provide an effective resolution. I believe this complaint should remain open until the Partner Department completes its investigation and my withdrawal issue is actually resolved.

I kindly request that AskGamblers keep monitoring this case and not close it based only on a referral to Partner Support. The problem remains unresolved, and I am still waiting for a real solution.

Thank you for your time and assistance.

Hello,

Thank you for your message.

We understand your frustration. However, we would like to clarify that this complaint concerns a partner account, and unfortunately, we are not able to review, process, or resolve partner-related issues through this channel.

All matters related to partner accounts, including withdrawals, balances, commissions, account status, and payment reviews, are handled exclusively by the Partner Support Team. We do not have access to the partner system, nor do we have the authority to influence or override their decisions.

For this reason, we are unable to provide any further updates or resolve your issue here.

Please continue communicating with the Partner Support Team via suppor­t@p­art­ner­s1x­bet.com, as only that department can investigate your account and provide a resolution.

We also kindly ask you to avoid sending multiple duplicate emails or repeated follow-up messages, as each new message may be registered as a new request and can move your inquiry to the end of the processing queue, resulting in additional delays.

Thank you for your understanding.

Best regards,
1xBet Team

Hello AskGamblers Team,

The issue has NOT been resolved.

I have contacted the 1xPartners Support Team multiple times, exactly as instructed. Unfortunately, they have still not resolved my withdrawal issue. My balance continues to appear as available for withdrawal, but I remain unable to withdraw my funds.

The response from 1xBet simply redirects me to the same Partner Support Team that has already failed to provide any effective solution. This does not resolve the complaint.

I kindly ask that this complaint remain open until the Partner Support Team provides a real resolution and my funds become successfully withdrawable.

Thank you for your continued assistance.

Hello,

Thank you for your message.

We understand your concerns. However, as this case relates to a 1xPartners account, we are unable to verify or process partner-related issues through this complaint channel. We do not have access to the partner system or the authority to review partner account information, withdrawals, commissions, or account status.

For this reason, we kindly ask you to continue communicating directly with the Partner Support Team via suppor­t@p­art­ner­s1x­bet.com. Only this department can investigate your account and provide you with an update or a resolution.

We also kindly remind you not to send multiple duplicate emails or repeated follow-up messages. Each duplicate email may be registered by the system as a new request, which can move your case to the end of the processing queue and result in additional delays.

We appreciate your patience and understanding.

Best regards,
1xBet Team

Hello,

Thank you for your update.

Unfortunately, my issue has still not been resolved.

I have already contacted the Partner Support Team via suppor­t@p­art­ner­s1x­bet.com many times over the past weeks. I have followed all of their instructions and waited patiently, but I have not received any meaningful solution regarding my available balance that cannot be withdrawn.

My funds continue to be displayed as “Available for Withdrawal”, yet I am still unable to withdraw them.

Simply referring me back to the same email address does not resolve the issue, as this is exactly where I have been trying to obtain assistance without success.

I respectfully ask that this complaint remain open until my case is properly reviewed and my withdrawal issue is resolved.

Thank you.

Hello,

Thank you for your message.

We will check the information and provide you with a reply soon.

Best regards,
1xBet Team

Hello,

Thank you for your message.

We have checked the information regarding your case.

According to the information provided by the Partner Support Team, your first withdrawal request was submitted using a wallet that is not supported for withdrawals in the 1xPartners program.

Our specialists have already sent you an email explaining the situation and providing further instructions. At the moment, they are waiting for your reply so they can continue processing your request.

We kindly ask you to check your email inbox (including your spam/junk folder if necessary) and continue communicating directly with the Partner Support Team by replying to their email.

Once you provide the requested information, the responsible team will be able to proceed with your case.

Thank you for your cooperation.

Best regards,
1xBet Team

Hello,

Thank you for your update.
I have checked my email and replied to the Partner Support Team with the requested information. I am now waiting for their response and the completion of my withdrawal request.

Best regards.

Hello,

Thank you for your reply.

Please let us know if you need any other help.

Best regards,
1xBet Team

Hello,

The issue has not been resolved.

I am still unable to withdraw my affiliate funds. The funds are shown as available for withdrawal, but the withdrawal cannot be completed.

I kindly ask 1xBet Partners to provide a real solution or process my withdrawal.

Thank you.

Hello,

Thank you for your reply!

Please contact our support and change the withdrawal method.

Thank you for your cooperation.

Best regards,
1xBet Team

Hello,

I would like to clarify the situation.

Previously, 1xBet support informed me that my withdrawal requires a new player account meeting their conditions. They also informed me that my existing accounts cannot be merged.

Therefore, the solution previously given to me was not simply to change the withdrawal method.

Now 1xBet is telling me through AskGamblers to “contact support and change the withdrawal method”, without explaining which withdrawal method I should use or what I should do regarding the new account they previously requested.

Could you please ask 1xBet to clearly confirm the exact procedure I must follow to withdraw my available funds?

I do not want to create another account or take any action that could violate their terms without receiving clear written instructions from 1xBet.

Thank you.

Hello,

Thank you for your message.

At this stage, we kindly ask you to continue waiting while the Payment Department completes the review of your case.

We have already requested an additional update from the responsible specialists and asked them to recheck all the information related to your case. The investigation is still ongoing, and we are awaiting their final response.

As soon as we receive any new information or the outcome of the review, we will inform you immediately through the official support channels.

Thank you for your patience and understanding.

Best regards,
1xBet Team

Thank you for the update.

I understand that the Payment Department is still reviewing my case. I am willing to wait, but I would appreciate it if 1xBet could provide a clear update as soon as possible regarding the status of my withdrawal and the reason why my available funds cannot currently be withdrawn.

I will continue to wait for the final response from the Payment Department.

Thank you.

Hello,

Thank you for your message.

To help us clarify the situation, we kindly ask you to provide screenshots of your email correspondence with the Partner Support Team.

Please make sure the screenshots clearly show:

-the recipient's email address,
-the date of the correspondence,
-the content of the messages, and
-any replies you have received from our specialists.

This will allow us to verify the communication history with the responsible department and assist in reviewing your case.

Thank you for your cooperation.

Best regards,
1xBet Team

Hello,

Please find attached screenshots of my correspondence with the 1xBetPARTNERS Support Team.

The first email confirms that the affiliate program does not offer the option to merge player accounts and instructs me to submit a completely new player account for verification.

The second email explains the specific requirements for this new player account, including that it must be completely new and have no prior activity.

I am providing these screenshots as evidence of the instructions I received from the 1xBetPARTNERS team regarding my withdrawal.

Please review the attached correspondence and verify the communication history with the responsible department.

Thank you for your assistance.

Best regards,

Hello,

Thank you for your reply!

Could you please provide screenshots once again? As we do not see anything attached.

Thank you.

Best regards,
1xBet Team

Hello,

Thank you for the update.

I am attaching the screenshots again as requested. Please confirm that you can see the attachments this time.

The screenshots show my available balance and the issue I am experiencing when trying to withdraw my funds.

Please let me know if you require any additional screenshots or information.

Best regards,
Bahri Samir

Dear @bahrisamir52,

Please note that there are no screenshots attached to your latest statements.

If you are unable to attach them to your complaint, please email them directly to the Affiliate Program.

Thank you for your understanding

Hello,

Thank you, but we have not received anything yet.

Please provide screenshots, so we can continue.

Best regards,
1xBet Team

Hello,
Thank you for your reply.

I am attaching the screenshots again.

The first screenshot shows that $155.52 is marked as “Disponible pour retrait” (available for withdrawal). The second screenshot shows the Payments section of my account, where there is no withdrawal option available.

Please review the screenshots and let me know how I can withdraw my available funds.

Best regards,
Bahri Samir

Hello,

Thank you, but we still have not received anything.

Please provide screenshots, so we can continue.

Best regards,
1xBet Team