Hello,

I am a 1xBet Partner/Affiliate and I am having an issue with my partner account and withdrawal.
I initially lost access to my 2FA and, with the help of my Partner Manager, I completed the verification process. After this, my 2FA was removed and my withdrawal was blocked.

On 22 September, my Partner Manager instructed me to log into my account and enable 2FA again, stating that my withdrawal would then be automatically unlocked. I followed the instructions and re-enabled 2FA on the same day.
However, my withdrawal of $5,391.74 has remained blocked since 22 September.

My KYC verification is completed and shows a green check mark. I have contacted my Partner Manager around 5 times since 22 September, but received only one response repeating the same 2FA instructions. I have received no further assistance.

Player ID: 192751049
Partner ID: 316515
Partner Support: suppor­t@p­art­ner­s1x­bet.com

I would appreciate your help in resolving this issue and recovering access to my funds.
Thank you.

Hello,

We would like to confirm that your complaint has been received and accepted for review by the relevant department.

The matter is currently under review. We kindly ask you to allow the responsible team sufficient time to investigate the situation and provide a response.

Please rest assured that we will share an update as soon as further information becomes available.

Thank you for your patience and understanding.

Best regards,
1xBet Team

Thank you for the update. I appreciate your attention to my issue and look forward to your response.

Hello,

Could you please clarify whether you contacted our Partner Support team again after following the instructions to re-enable 2FA, given that your withdrawal remained blocked?

If so, please let us know when you last contacted the support team and when you last received a response from them.

Thank you for your cooperation.

Best regards,
1xBet Team

Hello,

Yes, I contacted Partner Support several times after re-enabling 2FA. Here is the timeline:

September 25, 2026: I emailed support explaining that I had re-enabled 2FA and completed verification, but withdrawals were still blocked with an “Authorization Error.”

September 28, 2026: Support replied by repeating the same 2FA instructions, which I had already followed. They did not address the withdrawal issue.

September 30, 2026: I contacted support again, explaining that withdrawals had not been automatically enabled and asking them to investigate the reason.

Since then, I have sent further follow-up emails but received no response. My withdrawals remain blocked.

My last response from Partner Support was on September 28, 2026.

I have attached dated screenshots of the emails as evidence.

Thank you for your assistance.

Screen shot

Hello,

Thank you for providing an additional information.

Currently, we are checking it.

Please wait for a reply.

Best regards,
1xBet Team

Thank you for the update. I appreciate your assistance and look forward to hearing from you and having this issue resolved.

Hello,

Please be informed that our Partner Support team has sent an email to the partner at suppor­t@p­art­ner­s1x­bet.com requesting identity verification documents required to proceed with disabling 2FA.

We kindly ask the partner to check their inbox, including the spam/junk folder, carefully review the instructions provided in the email, and submit the requested photographs of the relevant identity documents in accordance with those instructions.

Once the required documents have been received, the responsible team will be able to proceed with the necessary checks.

Thank you for your cooperation and understanding.

Best regards,
1xBet Team

Hello,

As shown in the attached screenshot, I have submitted the requested documents by email. I hope this will help resolve my blocked withdrawal issue. I have no issues with 2FA, and I can access my account without any problems.

Thank you for your assistance.

Did you receive the screenshot?

Hello,

Thanks for the update.

Unfortunately, we do not see any screenshots attached to this communication.

Kindly asking you do provide it once again.

Best regards,
1xBet Team

Hello,

I submitted the requested documents six days ago, but I have not received any response yet.

Thank you.

Hello,

I submitted the requested verification documents 7 days ago, but I have still not received a response. This is the second time I have been asked to verify my identity, and I have provided all the requested documents.

My identity was verified the first time, and I was able to access my account again. Why are my withdrawals still blocked?

Please review my case and unblock my withdrawals as soon as possible.

Thank you.

Dear 1xBet Partners.

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello,

Thank you for the update.

We are currently checking the information.

Please expect a reply.

Best regards,
1xBet Team

Hello AskGamblers Team,

Current Situation:

I have been trying to resolve my withdrawal issue since September 22, 2026 (38 days), but my withdrawals are still blocked.

Verification:

I have submitted all requested documents:

1. Photos of both sides of my ID.
2. My international identification document.
3. A selfie holding my ID and a handwritten A4 sheet with my account details.

I also have full access to the original phone number and Gmail address used to register my account. My 2FA is active, and I can access my account without any problems.

Latest Response:

1xBet Partners has once again replied that they are checking the information and asked me to wait. However, this does not resolve my issue or provide any specific timeframe.

I kindly ask AskGamblers to consider that my complaint remains unresolved and not extend the deadline based on another generic response.

My only request is to have my withdrawal functionality restored and receive my commissions.

Thank you for your assistance.