1xBet Partners - Trouble withdrawing profits from 70 days

I have been trying to withdraw my money for about 60 days but it appears that I have to send them the documents

I sent them the documents with a selfie of me with the evening with the document (ID) and until now they have not responded to my emails and have not activated the withdrawal

My money is sent to me as a balance on my account at the casino and I withdraw it in the way I usually want

Usually the partner sends the money to the player's account and not to the direct wallet to facilitate the withdrawal process in any way he wants for the one who works with them

Aff ID: < removed >
Player id: < removed >

The amount I am trying to withdraw is 5320.67 Jordanian dinars, equivalent to 7507.74 US dollars

Please solve my problem or contact me to solve it

Thank you

Dear 1xBet Partners,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

So far I've been ignored here and on their email.

Proof that they don't want to pay my profits.