Genesis Affiliate - No Payment From Genesis Affiliates

This is a company I trusted for a long time.

We have not been paid for June or July. The affiliate manager tells us that he is not aware of the reason, offers no timescale and has no excuses. Credit to him, he is staying responsive and apologetic. Even he doesn't know if or when we will be paid.

I am sad to say that if this is not resolved extremely quickly then this is a program I can no longer recommend to my peers.

Dear @bestslotsonline,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Update to include amounts owed

June - €1,198.86

July - €167.98

Dear Genesis Affiliate,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi guys. We are still in the same situation. no payment and no update from them regarding when payment will happen

I should add, our affiliate manager is being very responsive and apologetic. He just doesn't have any answers and I sense that he is just as frustrated as everyone else. I'd also add that if the program gets its affiliates paid and gets things back on track then I would consider resisting them. I've always liked these guys and just hope that it's all a big misunderstanding that can be resolved and explained.