Mate Affiliates - Commission not paid since 4 months

We delivered FTDs in June 2020. My commission is approved and is in balance since then. I tried contacting my affiliate manager - Adam but he is not reverting. I wrote several mails to the support and on the panel but nobody seems to be bothered to revert.

I wanted to confirm if the brand has shut down or does not have the intentions to pay.

Dear @mahak14,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Total Commission due is 973.57 Euros

Dear @MAHAK14,

Our fraud department has analyzed your account a while ago and we have discovered several breach of terms and conditions:

6.3 To sign up as a player or make deposits directly or indirectly to any account by using own tracking links for personal use and/or use of his relatives, friends, employees or third parties, or in any other way attempt to artificially increase the commission payments or defraud the Company.
6.4 The use of any kind of fraud in Mateaffiliates to increase your own profit (the game under your affiliate link; the use of dedicated advertising resources to the detriment of Mateaffiliates).
6.8 Partners are strictly not allowed to open personal accounts in the Casino. If such a fact is detected, the administration will immediately block personal accounts of the Partner and of the gamblers he brought to the program and the money from all those accounts will be written off in favor of the Casino. Family members of the Partner and people who are close to him are also under the effect of this rule.

Nonetheless, to end up this partnership in good faith terms, we made an exception and requested your commission to be paid in full. Your invoice has been added to the payment run, please allow 1-2 weeks for the money to reach you. We would appreciate if in the meantime you can acknowledge this and close the complaint (as it needs an update regularly).

We thank you for your business,

Mate Affiliates

Hi
Thanks for the reply.
We would be happy to close the complaint once we have received the payment, so that we don't have to raise a complaint again for the same issue.

Dear @mahak14,
 
Your invoice is scheduled to be payed out in full, therefore we would kindly ask you to confirm that the issue has been resolved. 
 
We would also like to use this occasion and remind you that as per the AGCCS Terms and Guidelines you may request the reopening of a complaint in case something goes wrong with your outstanding payment/s.
 
We thank both parties for their assistance during the complaint process.

Yes the issue has been resolved

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.