Altair Affiliates - Unpaid confirmed affiliate commissions

Hello AskGamblers Complaints Team,

I would like to report an issue with Altair Affiliates regarding unpaid and confirmed affiliate commissions, and to submit consolidated information together with supporting evidence.

📌 Partner program
Altair Affiliates
Website: https:­//a­lta­ira­ffi­lia­tes.com

📅 Timeline & background

In September 2025, we started traffic for Altair Affiliates after all conditions were fully agreed in writing with their affiliate manager Sebastian.

Traffic sources, GEOs, CPA rates, and payout terms were approved prior to launch.

Sebastian from Altair Affiliates officially confirmed the results, stating that the traffic generated valid FTDs with a final commission.

According to Altair Affiliates’ payout terms, commissions should be paid after the 20th of the following month.

❗ Problem description

Despite the commission being confirmed by the affiliate manager, not disputed for fraud, and not rejected for any reason, the payment has never been made.

We attempted to contact Altair Affiliates multiple times via Telegram during October, November, and December 2025, but most messages were ignored.

On December 2, 2025, Sebastian explicitly admitted:

“I found the amount, but it was not added for payment. I will make sure it gets paid.”

However, even after this acknowledgment, no payment was sent, no ETA was provided, and no proof of payment was shared; communication eventually stopped.

Additionally, correspondence with another Altair Affiliates representative, @thomasaff, confirms that the commissions were acknowledged as unpaid, the delay was internal on Altair Affiliates’ side, and the issue was escalated to finance, but never resolved.

📎 Supporting evidence provided

Attached screenshots include Altair Affiliates dashboard, showing confirmed commissions and the absence of payment, Telegram correspondence with Sebastian and @thomasaff, confirming commissions were acknowledged as confirmed and unpaid. and no fraud or rejection reasons were stated, payment delays were explicitly admitted, assurances were given, but never fulfilled.

📌 Current status

As of today, commissions for Septem­ber­–Oc­tob­er–­Nov­ember 2025 remain unpaid, despite confirmation and acknowledgment from multiple representatives of Altair Affiliates.

✅ Request

We kindly ask AskGamblers to review the attached evidence and assist in resolving this case by requesting Altair Affiliates to finalize payment of the confirmed commissions, provide clear communication and proof of payment, and fulfill their agreed financial obligations.

Thank you for your time and assistance.

Kind regards,
EDEM Partners

Dear @Drei,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Thanks for cooperating the AskGamblers Complaints Team.

Clarification of Disputed Amount

The total amount of the disputed payment is 10050 EUR.

Thank you.

Kind regards,
Drei

DearAltair Affiliates,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This complaint has been reopened as per Altair Affiliates request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Hello,

Please accept our sincere apologies for the delay in processing the payments.

We would like to confirm that the full outstanding amount has now been paid in full. Our affiliate managers are sharing the payment transaction with you in order to confirm the whole amount.

Thank you for your patience and understanding.

Kind regards,
Altair Affiliates

Dear @Drei,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.