Lilibet Sportsbook Complaints

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Lilibet Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $2,278

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

They do not respond to contacts

Hi. I have been trying to withdraw my money since the beginning of April. I have already verified my account once. They asked me for additional documents. Then they froze my account until the verification was done. They sent me a link to an application where I should verify the account, but the link did not work. After that, they stopped communicating. and have not responded to my emails. As of May 1st, their website says that they no longer operate in Finland. I was not informed about this either. In any case, they have not responded to my messages for a month and I have about 2000 euros left in my account.

Unfair withholding of funds and excessive KYC demands

Dear Askgamblers team,

I would like to file a complaint against Lilibet Casino regarding my withdrawal.

My account verification already shows as "completed".

Despite this, I keep receiving requests for additional documents far beyond standard KYC, such as:

A selfie holding my ID

Salary slips and tax returns ("proof of wealth")

Full bank statements with income sources

A secondary ID, even though one valid ID was already approved

They insist that all files must be uploaded via their system, but the system does not allow me to upload. Customer support confirmed this (see attached screenshot), yet no solution has been provided.

I have contacted support several times and only get repeated requests and no progress.

This situation has turned into an endless cycle where Lilibet keeps asking for more documents without processing my withdrawal. I consider this behavior as deliberate delaying tactics and unfair withholding of my legitimate funds.

I kindly ask Askgamblers to assist me in resolving this matter and ensure that Lilibet releases my withdrawal without further unnecessary and excessive requirements.

Thank you for your support.

Sincerely,