Complaint #1 Lilibet Sportsbook

Unfair withholding of funds and excessive KYC demands

By Mikael H.

8 months ago

Dear Askgamblers team,

I would like to file a complaint against Lilibet Casino regarding my withdrawal.

My account verification already shows as "completed".

Despite this, I keep receiving requests for additional documents far beyond standard KYC, such as:

A selfie holding my ID

Salary slips and tax returns ("proof of wealth")

Full bank statements with income sources

A secondary ID, even though one valid ID was already approved

They insist that all files must be uploaded via their system, but the system does not allow me to upload. Customer support confirmed this (see attached screenshot), yet no solution has been provided.

I have contacted support several times and only get repeated requests and no progress.

This situation has turned into an endless cycle where Lilibet keeps asking for more documents without processing my withdrawal. I consider this behavior as deliberate delaying tactics and unfair withholding of my legitimate funds.

I kindly ask Askgamblers to assist me in resolving this matter and ensure that Lilibet releases my withdrawal without further unnecessary and excessive requirements.

Thank you for your support.

Sincerely,

Disputed sportsbook Lilibet Sportsbook

Reason Verification issues

Amount kr27336

Discussion

AskGamblers

• Support Team

7 months ago

Dear @Dokkemike,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Lilibet Sportsbook

• Representative

7 months ago

Dear AskGamblers team and Dokkemike,

We would like to confirm that our verification team is still awaiting the remaining documentation from the player.

As previously communicated directly to the player, if no additional ID is currently available, this will not delay the process, provided that the outstanding documentation is submitted.

Once the remaining documents are received, they will be reviewed and verified by our team before the withdrawal process continues in accordance with our standard procedures.

Our team remains available to assist the player directly should any further clarification or guidance be required.

Kind regards,
Lilibet

AskGamblers

• Support Team

7 months ago

Dear Lilibet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dokkemike

• Norway

8 months ago

Dear AskGamblers team and Lilibet,

Thank you both for the follow-up and for your assistance so far.

I have now provided everything that was possible on my side and am waiting for my new passport to arrive in the mail. Once I receive it, I will send it to Lilibet immediately to complete the remaining verification step.

I appreciate the help and communication that has been offered, and I trust that everything will be resolved smoothly once my new ID is submitted.

Best regards,

< full name removed >

Lilibet Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $2,329

Avg. Complaint Duration N/A

Avg. Response Time N/A

Lilibet Sportsbook Complaints

See all complaints for this sportsbook

They do not respond to contacts

Hi. I have been trying to withdraw my money since the beginning of April. I have already verified my account once. They asked me for additional documents. Then they froze my account until the verification was done. They sent me a link to an application where I should verify the account, but the link did not work. After that, they stopped communicating. and have not responded to my emails. As of May 1st, their website says that they no longer operate in Finland. I was not informed about this either. In any case, they have not responded to my messages for a month and I have about 2000 euros left in my account.

Resolved

€2,000