Complaint #2 Lilibet Sportsbook

They do not respond to contacts

By JESSE92

3 weeks ago

Hi. I have been trying to withdraw my money since the beginning of April. I have already verified my account once. They asked me for additional documents. Then they froze my account until the verification was done. They sent me a link to an application where I should verify the account, but the link did not work. After that, they stopped communicating. and have not responded to my emails. As of May 1st, their website says that they no longer operate in Finland. I was not informed about this either. In any case, they have not responded to my messages for a month and I have about 2000 euros left in my account.

Disputed sportsbook Lilibet Sportsbook

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @JESSE92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lilibet Sportsbook

• Representative

2 weeks ago

Dear Askgamblers and Jesse92,

We can confirm that the player has provided all the required documents.

We have also already processed the withdrawal of the funds to the player's bank account.

Best regards,
Lilibet Team

JESSE92

2 weeks ago

I am still trying to verify my account. They ask for a lot of documents.

AskGamblers

• Support Team

3 weeks ago

Dear @JESSE92,

The AskGamblers Complaint Team is kindly asking you to assist the Lilibet Sportsbook team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Lilibet Sportsbook Complaint Stats

Resolved 1 / 1

Avg. Amount $2,329

Avg. Complaint Duration N/A

Avg. Response Time N/A

Lilibet Sportsbook Complaints

See all complaints for this sportsbook

Unfair withholding of funds and excessive KYC demands

Dear Askgamblers team,

I would like to file a complaint against Lilibet Casino regarding my withdrawal.

My account verification already shows as "completed".

Despite this, I keep receiving requests for additional documents far beyond standard KYC, such as:

A selfie holding my ID

Salary slips and tax returns ("proof of wealth")

Full bank statements with income sources

A secondary ID, even though one valid ID was already approved

They insist that all files must be uploaded via their system, but the system does not allow me to upload. Customer support confirmed this (see attached screenshot), yet no solution has been provided.

I have contacted support several times and only get repeated requests and no progress.

This situation has turned into an endless cycle where Lilibet keeps asking for more documents without processing my withdrawal. I consider this behavior as deliberate delaying tactics and unfair withholding of my legitimate funds.

I kindly ask Askgamblers to assist me in resolving this matter and ensure that Lilibet releases my withdrawal without further unnecessary and excessive requirements.

Thank you for your support.

Sincerely,

Rejected

kr27,336