BoaBet Sportsbook Complaints
BoaBet Sportsbook Complaint Stats
I did 2 deposits on the same day in the amount of 295 000 HUF for which I received 400 000 HUF betting bonuses at total. I've won nothing from the bonuses, but I won with the money I deposited (so with my real balance). I ended up with an amount of 780 000 HUF (~2 000 EURs) but the next morning my account got locked.
This is an account lock in which I can't do anything on my account (only a page is visible in which they state that the account is locked and I should get in touch on live chat), they didn't provide me with a reason as for why this is happening. Live and email support don't tell me either why this has happened, they don't request anything and they don't provide a deadline for this process either.
Verification documents haven't been asked for. I don't know what they are trying to achieve with this, like what are they examining? I'm ready to get verified and to withdraw my balance.
It has been 8 days, without word from them.
Unresolved
I am submitting a complaint against Boabet for non-payment of a withdrawal.
Withdrawal details:
- Amount: 84,375 HUF
- Withdrawal date requested: January 29, 2026
- Withdrawal method: Bank transfer to Revolut
Boabet has repeatedly claimed that the withdrawal was "sent". However, my bank (Revolut) has officially confirmed in writing that:
- No incoming transfer from Boabet has been received
- No pending or failed transaction exists
- No SWIFT / UETR reference exists
- Therefore, the transfer was never initiated
Despite multiple requests, Boabet has refused to provide any payment proof or transaction reference.
All evidence, including Revolut’s written confirmation, bank statements (January–February), withdrawal screenshots, and my formal ultimatum email to Boabet, is attached.
I request AskGamblers’ assistance in resolving this case and ensuring that the full amount is paid immediately.
Resolved