Complaint #6
BoaBet Sportsbook
2000 EUR on the account and it is blocked for no known reason
2 weeks ago
I've registered on this site on the 17th of August. My friend told me about it as it has some amazing starting bonuses for sports betting, that you can maximize with the right amount of deposits (nothing prohibits this in the ToS).
I did 2 deposits on the same day in the amount of 295 000 HUF for which I received 400 000 HUF betting bonuses at total. I've won nothing from the bonuses, but I won with the money I deposited (so with my real balance). I ended up with an amount of 780 000 HUF (~2 000 EURs) but the next morning my account got locked.
This is an account lock in which I can't do anything on my account (only a page is visible in which they state that the account is locked and I should get in touch on live chat), they didn't provide me with a reason as for why this is happening. Live and email support don't tell me either why this has happened, they don't request anything and they don't provide a deadline for this process either.
Verification documents haven't been asked for. I don't know what they are trying to achieve with this, like what are they examining? I'm ready to get verified and to withdraw my balance.
It has been 8 days, without word from them.
I did 2 deposits on the same day in the amount of 295 000 HUF for which I received 400 000 HUF betting bonuses at total. I've won nothing from the bonuses, but I won with the money I deposited (so with my real balance). I ended up with an amount of 780 000 HUF (~2 000 EURs) but the next morning my account got locked.
This is an account lock in which I can't do anything on my account (only a page is visible in which they state that the account is locked and I should get in touch on live chat), they didn't provide me with a reason as for why this is happening. Live and email support don't tell me either why this has happened, they don't request anything and they don't provide a deadline for this process either.
Verification documents haven't been asked for. I don't know what they are trying to achieve with this, like what are they examining? I'm ready to get verified and to withdraw my balance.
It has been 8 days, without word from them.
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