Verde Casino Complaints

Hello,

I am waiting for a €3,000 withdrawal via Skrill from Verde Casino.

My account is fully verified, and all funds are my own money. My withdrawal has been pending for several days without any clear explanation.

Customer support keeps telling me that the they are waiting for Finance Department and that the processing time is up to 5 working days and i must wait.

According to Section 8.14 of their Terms and Conditions, withdrawals between €500 and €4,999 must be approved within 5 working days. And now is pass that.

I simply want Verde Casino to respect its own terms and release my €3,000 without further unnecessary delays.

I kindly ask AskGamblers to help me resolve this issue.

I am submitting a complaint regarding my withdrawal of USD 3,160.60 from Verde Casino, requested on September 30, 2026. As of October 9, 2026, the withdrawal remains marked “New”, and I have not received the funds.

My account verification is complete. Clause 8.14 of Verde Casino’s Terms and Conditions states that withdrawals within the applicable amount range will be approved within a maximum of five working days, excluding weekends and holidays. Seven weekdays have now elapsed since the day after my request.

I have repeatedly contacted live support and asked:

Whether the withdrawal has been approved;

What is causing the delay;

When the withdrawal will be processed.

Support has only stated that an internal request was submitted and forwarded for review, asking me to continue waiting. They have provided no confirmation of approval, specific explanation for the delay, or processing date.

This is a recurring issue: previous withdrawals were also delayed beyond the stated timeframes, although they were eventually paid.

I request AskGamblers’ assistance in obtaining approval and payment of this pending withdrawal, together with a clear explanation of the delay and a concrete processing date.

I am providing screenshots showing the pending withdrawal, completed account verification, clause 8.14, and my correspondence with support.

Hi,

I`ve made a withdrawal on 14.04.2026 at 21:55. As the T&Cs said, I have to wait a maximum of 5 working days for my request of 3500 EUR to be complete.

I did wait, and now it's been past that time, and support isn't giving me any clear information about the delay or when exactly the withdrawal will be made.

I made multiple deposits and withdrawals before; there were no problems, but now, when the sum is bigger, there are delays.

Dont know where to ask for help, so I'm here.

I can provide all the information needed from my side.

Hopefully it will be resolved asap.

Withdrawal via crypto is blocked; bank transfer is illegal in my country

I am filing this complaint against Verde Casino regarding a withdrawal issue. I made my deposit using cryptocurrency, but now the casino refuses to process my withdrawal back to my crypto wallet.

The support team informed me that cryptocurrency withdrawals are disabled for my account and suggested that I use bank cards (Visa/MasterCard) instead. However, I have repeatedly explained that in my country of residence, banks are strictly prohibited from processing transactions to and from online casinos. Any attempt to withdraw via bank card will result in the transaction being blocked by my bank.

I have followed the "closed loop" rule by requesting a payout via the same method I used for deposit (crypto). Since this is the only viable method for me to receive my funds due to local banking regulations, I believe the casino's refusal is unfair and results in my funds being withheld.

I have screenshots of my deposit history and the chat transcripts where the casino representative confirms they are intentionally blocking crypto payouts for me.

Account blocked after successful KYC and video verification – Verde Casino refuses to pay $750

Hello AskGamblers Complaint Team,

I am writing regarding my blocked account at Verde Casino (verdecasino1811.com).

Situation:

On March 30, 2026, my account was blocked with a balance of $750.

Initially, the casino claimed my documents were “photoshopped”.

After that, they requested video verification.

The video verification was successfully completed, but the casino still refused to unblock the account and stated that “the player did not pass video verification” and the account will be blocked forever.

I have provided all required documents and successfully passed KYC. I also completed the video verification as requested. I am ready to provide the video recording again immediately upon request or undergo any additional verification.

Despite this, the casino continues to block my account and refuses to pay out the funds that belong to me.

I have already submitted this case to < external link removed > and am providing all necessary evidence.

I kindly ask you to review this complaint and help resolve the issue with Verde Casino (Wiraon B.V., Anjouan license).

I am ready to cooperate fully and provide any additional information or documents required.

Thank you.

< personal information removed >

Amount locked: $750

Date of blocking: March 30, 2026

Hello AskGamblers team,

I am submitting this complaint against VerdeCasino regarding a failed cryptocurrency transaction that has not been refunded, and a system issue that is blocking access to my remaining funds.

On May 18, 2025, I attempted to deposit 26.25 USDT to VerdeCasino by scanning a QR code provided on their withdrawal page prompt. The transaction was sent via Gate.io, and blockchain confirmation shows it was successfully received at the address provided by VerdeCasino (Transaction Hash:

0x78c5838abb648a376abf26d51be422dc47a4bccbaf8e16a53fe1966e70f812e9).

However, the transaction was declined on their system, and despite repeated contact with support, the funds have not been refunded to my crypto wallet or returned to my balance. There is no clear reason provided for the rejection.

Adding to the issue, I am experiencing a technical error in my account:

My account balance shows $0.00 across all sections (real, bonus, live).

Yet, when I attempt to withdraw, the system blocks me with a message saying:

“To wager your deposit in full, please make bets for at least USD 6.86.”

This is contradictory and has completely locked my funds, even though no bonus was manually activated and no balance is visible.

Attached Evidence:

Gate.io transaction confirmation

Blockchain TXID and BscScan record

VerdeCasino account balance showing $0 with a wagering block message

Chat screenshot with support

Deposit QR code and prompt image

I kindly ask AskGamblers to review this case and mediate a full refund of my missing deposit and unlocking of my account. I'm sorry, but I am depositing money to enjoy my time,e not to make myself a beggar and money collector

Thank you in advance for your assistance.

Patrick

<phone number removed>

Verde casino is intentionally delaying my withdrawal and verification of documents. I uploaded my documents over 2 weeks ago and they were not even looked at until after 10 days. I was told after 10 days the reason they weren't looked at because it was my responsibility to inform them that I had uploaded my documents for verification which is ludicrous. After that, I started receiving emails every single day asking for repeated documents that I had already turned in they kept asking for a picture of me holding my ID I sent in over 10 pictures holding my ID all crystal clear and legible but they continued to ask for the same thing over and over. When I push the issue on 11.28 I was told by customer service agent named Daniel to send in one final pic and he insured that my withdrawal would be paid after that. Here on 11.29 I receive an email asking for another repeated document showing my residence. I have documented all correspondence and can show them intentionally delaying and trying not to pay out my $1,000 withdrawal.

I currently have 2*300€ pending withdraws, one created on 2/11 and one created 3 days later on 5/11.

Support keeps telling me I will get it soon but since it's been 15 days since the last withdrawal request it seems clear they dont actually want to pay out my money.

All requested KYC was passed before the active withdrawal requests.

Hi everyone,

My withdrawal not processing for 19 days at Verde casino, I'm today rejected my 2 withdrawals of 21000 PLN and 9000 PLN,

Again I'm requesting 2 withdrawals one of 21000 PLN and 9000 PLN in LTC crypto currency.

Total dispute amount: 30000 PLN

My experience in Verde casino is awesome but they are delaying my withdrawal without any reason,

I think I'm won a good amount so Verde Casino delaying my withdrawal without any reason,

I have successfully verified my account and all my verification documents is already approved,

I request please process my withdrawal,

Thanks

I opened an account at VerdeCasino about 4 months ago, the account was KYC verified on the first withdrawal, 3-4 months ago.

I made many deposits and many withdrawals, in total several dozen transactions

On July 27, 2024, I withdrew 4 x 450e, withdraws were not accepted and funds are still available to play, I sent an e-mail to support but there is no response, live chat is completely useless, and they do not provide any important information, just keep waiting for withdraws.

Their terms withdraw money policy are clear:

8.13. For the players who successfully completed the KYC check, a withdrawal amount of up to 499 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

8.14. For the players who successfully completed the KYC check, a withdrawal amount from 500 EUR to 4999 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 48 hours, but not exceeding 5 working days from the date of the request, except for weekends and holidays. Please note, that the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

Even if you consider that they added up 4x my withdrawals, the amount is approximately 1810e, so it should be accepted in no longer than 5 business days, more time has passed than specified in the regulations and support does not provide answers why this is happening.

I have completed KYC processes and already done few payouts in this casino. They took few days, but was in stated terms. Last payout request was made in May 16, 2024. By their terms, I had to receive on May 23.

Today, on May 24 I contacted customer support via chat, and asked why there is delay. At the beginning, I was receiving standard answers, that I have to wait and money will be soon.

After longer conversation, support told that issue is forwarded to responsible department. Few minutes later my money was back in casino account. I contacted support again and they told there was a technical issue. Weird, that they didn’t see that few days ago, when I asked why Litecoin transfer takes so long. Support asked me to make new request and wait again their standard time. That means up to 2 businesses days for them to verify and then up to 5 more business days to wait for my funds. Seams like they just don’t want to pay. I am not ready to wait 2 weeks for my funds.

I have created withdrawal in 24apr2024 for 4300thb an operator tell me to wait for a process of withdrawal 3business day.

In monday29apr a transactions is "in progress" status and an operator tell me to wait for a withdrawal he said "Thank you for waiting, and sorry for the delayed response. As I can see, your payout is being processed on the side of the external provider, please expect it to be completed in the nearest time. Money is in the middle of transferring. It is a stage after the payout is confirmed by our financial department. "

But in tue 30apr the transactions is "rejected" status.

I have ask to an operator about it and a answer is "Thank you for waiting. As I can see, your previous withdrawal request has been rejected due to the issues from the side of the payment provider. Your new withdrawal is waiting to be processed by our financial department. Your money will be deducted from your playing account after the financial department processes this transaction. Now you need to wait.

For the players who successfully completed KYC check, a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be approved by the Casino within 2 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.

I have wait too long. Are Verde is SCAM

Dear Sir/Madam,

I hope this message finds you well.

I recently came across Verdecasino.com and after conducting some thorough research, including reading various reviews, I decided to create an account. Upon reviewing the licensing information, everything appeared to be in order from my perspective. Subsequently, I completed the verification process and proceeded to make several deposits.

However, to my dismay, after a few days, I encountered an issue when attempting to log in. I received notification from our regulatory authority indicating that Verdecasino.com is not licensed to operate in Romania (attached is a screenshot of the message).

Given my commitment to compliance and adherence to regulations, I promptly contacted the casino to request a reimbursement of my funds to avoid any potential legal repercussions. Unfortunately, despite multiple attempts to reach out via email, I have yet to receive a response. Additionally, I am unable to access my account to pursue further correspondence.

Please find attached some screenshot with account verification confirmation and with all deposits confirmation.

I am reaching out to inquire if there is any assistance you may be able to provide in this matter. Your support would be greatly appreciated.

Thank you for your attention to this urgent matter.

Sincerely,

< personal info removed >

I made a withdrawal of €550 on the 27th of last month all verification steps are done they told me I would have my money on the 7th of June that didn’t happen they instead rejected my €550 withdrawal due to technical difficulties so I asked them about my other €100 withdrawal and they said I would have it today and when I checked they rejected that one too and won’t give me a reason as to why.

Hi, I recently signed up to Verde casino...

Everything was pretty standard with no issues until I tried to withdraw...

I withdraw $200 and ever since they have been mucking me around for nearly a month, it took 2 weeks to verify, and once I was verified and pending withdrawal accepted (on the 16/04/23) I got the standard up to 5 days wait until shows in my bank account etc!...that 5 days has come and gone and I cannot get a reason why it hasn't been put in my account, all the live chat says is its another 5 days ?(???) And to wait... it's 4 more days now and no sign, what is my next step? plz...

Kind regards

< full name removed >

Our average payout time depends on your preferred payment provider and how busy our financial specialists are. We process each payout manually, and if everything goes well, we can complete the whole operation in 5 minutes. In general, this period will not be longer than 48 hours. The withdrawal amount can also affect the payout speed. In this context:

You can be sure that the withdrawals of up to 500 EUR/USD will be completed in 2 business days maximum.

In reality, my withdrawal is way beyond the 80 hours and still not processed!

Deposit 350rs UPI method to Verde casino but not credited to my balance and live chat not respond many times enquiry but not resolve and live chat agent his again forwarded many times complaint but not resolve this issue. Please help me and resolve the issue and UPI method is very slow not a credit my casino balance.