Where is my withdrawal

I am submitting a complaint regarding my withdrawal of USD 3,160.60 from Verde Casino, requested on September 30, 2026. As of October 9, 2026, the withdrawal remains marked “New”, and I have not received the funds.

My account verification is complete. Clause 8.14 of Verde Casino’s Terms and Conditions states that withdrawals within the applicable amount range will be approved within a maximum of five working days, excluding weekends and holidays. Seven weekdays have now elapsed since the day after my request.

I have repeatedly contacted live support and asked:

Whether the withdrawal has been approved;

What is causing the delay;

When the withdrawal will be processed.

Support has only stated that an internal request was submitted and forwarded for review, asking me to continue waiting. They have provided no confirmation of approval, specific explanation for the delay, or processing date.

This is a recurring issue: previous withdrawals were also delayed beyond the stated timeframes, although they were eventually paid.

I request AskGamblers’ assistance in obtaining approval and payment of this pending withdrawal, together with a clear explanation of the delay and a concrete processing date.

I am providing screenshots showing the pending withdrawal, completed account verification, clause 8.14, and my correspondence with support.

Hi,

I`ve made a withdrawal on 14.04.2026 at 21:55. As the T&Cs said, I have to wait a maximum of 5 working days for my request of 3500 EUR to be complete.

I did wait, and now it's been past that time, and support isn't giving me any clear information about the delay or when exactly the withdrawal will be made.

I made multiple deposits and withdrawals before; there were no problems, but now, when the sum is bigger, there are delays.

Dont know where to ask for help, so I'm here.

I can provide all the information needed from my side.

Hopefully it will be resolved asap.

Withdrawal via crypto is blocked; bank transfer is illegal in my country

I am filing this complaint against Verde Casino regarding a withdrawal issue. I made my deposit using cryptocurrency, but now the casino refuses to process my withdrawal back to my crypto wallet.

The support team informed me that cryptocurrency withdrawals are disabled for my account and suggested that I use bank cards (Visa/MasterCard) instead. However, I have repeatedly explained that in my country of residence, banks are strictly prohibited from processing transactions to and from online casinos. Any attempt to withdraw via bank card will result in the transaction being blocked by my bank.

I have followed the "closed loop" rule by requesting a payout via the same method I used for deposit (crypto). Since this is the only viable method for me to receive my funds due to local banking regulations, I believe the casino's refusal is unfair and results in my funds being withheld.

I have screenshots of my deposit history and the chat transcripts where the casino representative confirms they are intentionally blocking crypto payouts for me.

Account blocked after successful KYC and video verification – Verde Casino refuses to pay $750

Hello AskGamblers Complaint Team,

I am writing regarding my blocked account at Verde Casino (verdecasino1811.com).

Situation:

On March 30, 2026, my account was blocked with a balance of $750.

Initially, the casino claimed my documents were “photoshopped”.

After that, they requested video verification.

The video verification was successfully completed, but the casino still refused to unblock the account and stated that “the player did not pass video verification” and the account will be blocked forever.

I have provided all required documents and successfully passed KYC. I also completed the video verification as requested. I am ready to provide the video recording again immediately upon request or undergo any additional verification.

Despite this, the casino continues to block my account and refuses to pay out the funds that belong to me.

I have already submitted this case to < external link removed > and am providing all necessary evidence.

I kindly ask you to review this complaint and help resolve the issue with Verde Casino (Wiraon B.V., Anjouan license).

I am ready to cooperate fully and provide any additional information or documents required.

Thank you.

< personal information removed >

Amount locked: $750

Date of blocking: March 30, 2026

Hello AskGamblers team,

I am submitting this complaint against VerdeCasino regarding a failed cryptocurrency transaction that has not been refunded, and a system issue that is blocking access to my remaining funds.

On May 18, 2025, I attempted to deposit 26.25 USDT to VerdeCasino by scanning a QR code provided on their withdrawal page prompt. The transaction was sent via Gate.io, and blockchain confirmation shows it was successfully received at the address provided by VerdeCasino (Transaction Hash:

0x78c5838abb648a376abf26d51be422dc47a4bccbaf8e16a53fe1966e70f812e9).

However, the transaction was declined on their system, and despite repeated contact with support, the funds have not been refunded to my crypto wallet or returned to my balance. There is no clear reason provided for the rejection.

Adding to the issue, I am experiencing a technical error in my account:

My account balance shows $0.00 across all sections (real, bonus, live).

Yet, when I attempt to withdraw, the system blocks me with a message saying:

“To wager your deposit in full, please make bets for at least USD 6.86.”

This is contradictory and has completely locked my funds, even though no bonus was manually activated and no balance is visible.

Attached Evidence:

Gate.io transaction confirmation

Blockchain TXID and BscScan record

VerdeCasino account balance showing $0 with a wagering block message

Chat screenshot with support

Deposit QR code and prompt image

I kindly ask AskGamblers to review this case and mediate a full refund of my missing deposit and unlocking of my account. I'm sorry, but I am depositing money to enjoy my time,e not to make myself a beggar and money collector

Thank you in advance for your assistance.

Patrick

<phone number removed>