Complaint #8 SpinitCasino

Payment deadline not met and withdrawal cancelled without any justification

By Franck L.

10 months ago

Don't make the same mistake I did...

This casino has a valid license number and accepts French players, but it doesn't pay its players.

I registered on July 5th. That same evening, I requested a card withdrawal, and they canceled it on July 9th for no reason!

I still have 3 pending withdrawals, and nothing, nothing, nothing is happening. I'm waiting and waiting. I've sent messages to support, but they keep repeating the same thing (like a bot).

I made my last withdrawal request via SEPA on July 9th to see if the problem persists, and I still haven't heard anything.

They owe me €4,800 in total, €4,800! Guys!

If you take steps to settle my winnings, I may change my review in the future, but right now I feel robbed, even though you are a licensed casino, this is unacceptable.

Disputed Casino SpinitCasino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

10 months ago

Dear @Authentic,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Authentic

• France • 1 reviews

10 months ago

screenshot in public so everyone can see what I'm talking about, go to the account verification section, refresh the page and quickly scroll down you will see the red logo that disappears in a split second

Authentic

• France • 1 reviews

10 months ago

problem solved I lost everything because of them! everything!

in 2 weeks they never processed any of my withdrawal requests
and they would never have done it because they are thieves, casinos under Stellar LTD are known for that

all the positive reviews on trustpilot are fake no account is verified and the days of reviews follow each other, many users have comments on the same sites that they coincide

I also noticed that when I refresh the site and scroll to the bottom there is a red badge stating that this site is not governed by the Anjouan games but they manage to hide it

I don't understand how Askgamblers can promote this site and give them the fast payout label knowing that they don't pay their players, in 2 weeks they didn't even bother to verify my account

Moreover, this is not their first attempt because they had another platform called Spinit which had to close its doors due to the same problem.

Authentic

• France • 1 reviews

10 months ago

It's July 17th, 12 days since my first withdrawal request, and still nothing!

'Please wait, please wait, I'm just waiting.'

Don't be fooled by positive reviews on trustpilot, as they are fake. Check the date they were posted (every day follows another), and no account is verified.

I don't understand how Askgamblers can give them the 'fast payout' rating.

Bunch of thieves.

SpinitCasino Complaint Stats

Resolved 5 / 14

Avg. Amount $4,312

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

SpinitCasino Complaints

See all complaints for this casino

Payment is late

I would like to ask for help to receive my payment, which has been withheld for a long time, and I have not been paid 140,000 forints.

Withdrawals to be processed. With a processing time of three days. Please contact their withdrawal processing department so that they can do their job faster. I've been waiting for more than 1 month 2026 04 22

Unresolved

Ft140,000

Withdrawal cancelled and account under review no response from casino

So I deposited 1500€ on this casino played some games, mostly aviator won and lost something and after I wanted to withdraw the money i made 2 withdrawal requests cuz of the limit one was 750 and the other was 713, both via crypto cuz its the fastest, the first one I got no problem the 713 one got cancelled and my account was put under review, I contacted them via mail and days passed and I havent heard from the casino at all... they havent ever asked for any KYC, didnt notify me or anything, and they didnt respond at all on my email, I just got restricted...

Unresolved

€713

Withdrawal delayed for over 7 days no real explanation

I am writing to file a complaint against Spinit regarding a delayed withdrawal.

Withdrawal amount: 30,000 HUF

Request date: April 20, 2026

Payment method: Bank transfer

Current status: "Under review" for more than 7 days

My withdrawal has been stuck in "under review" status for over a week now, with no progress at all. I have contacted customer support multiple times, but I only receive generic responses saying there is a delay and that everything is fine.

No specific reason has been provided, and no additional documents have been requested from me.

This delay exceeds the normal and acceptable processing time. I believe this is an unfair practice and unnecessary stalling.

I kindly request immediate processing of my withdrawal, or a clear and specific explanation for the delay

If the issue is not resolved promptly, I am prepared to escalate this further to the relevant licensing authority.

I have attached screenshots as proof of my request and communication.

Unresolved

Ft30,000

Casino not replying to verification

I am submitting this complaint against Spinit Casino regarding €5,059 in winnings that I have been unable to withdraw.

The issue began on 20th January, when I was asked to complete account verification after requesting a withdrawal. Since then, I have fully complied with every request made by the casino.

Importantly, my liveness check was successfully completed and passed.

In addition, I have provided:

- Identification documents
- A selfie holding my ID in front of their website (as requested)
- Proof of address

As there is no option to upload certain requested documents within the verification section, I submitted the selfie via email.

Despite fulfilling all verification requirements, Spinit Casino has failed to acknowledge or process my documents. Even though the liveness check has been completed successfully, there has been no confirmation of verification, and my withdrawal remains blocked.

I have made multiple attempts to resolve this by:

- Contacting support via email
- Submitting a complaint through their official complaints channel

However, I have received no meaningful response, and the issue has been ongoing with no progress since 20th January. I have attached a screenshot of my last communication with the casino. The vague reassurance that the kyc department is analysing my documents is the only information they give.

At this stage, it appears the casino is deliberately delaying or avoiding completing the verification process in order to withhold my legitimate winnings.

Resolution requested:
I am requesting that Spinit Casino:

- Properly review and acknowledge all submitted verification documents
- Confirm that my account is verified
- Immediately process my withdrawal of €5,059

I have fully complied with all requirements and expect the casino to act in good faith and release my funds without further delay.

Unresolved

€5,059

Delayed payment processing outside of casino guidelines

I am filing this complaint against Spinit Casino regarding a withdrawal that has not been processed.

I requested a withdrawal of $1037 on 24/03/2026, and it has now been over a week with no progress. The withdrawal is still showing as pending.

I have contacted customer support multiple times through live chat, and every time I receive the same response stating there is a “delay in the finance department.” No clear explanation or timeline has been provided.

This delay exceeds the casino’s stated processing times of 3 days and is unacceptable. I have complied with all requirements, and there are no valid reasons for this delay.

I am requesting that my withdrawal be processed immediately.

If this issue is not resolved promptly, I will escalate this further through additional complaint channels and public reporting platforms.

Resolved

$1,037

I have PLN 166,000 to withdraw and I haven't withdrawn a single zloty yet

Good morning, I would like to file a complaint against Spint Casino regarding my winnings which I won over a month ago. The verification process is still ongoing. When you write to the chat or email, you will receive a response. Please wait patiently. We are working on your case. Please help me. I have PLN 166,000 to withdraw and I haven't withdrawn a single zloty yet. Thank you very much in advance and I am waiting for your reply. Best regards.

Unresolved

zł166,000

Casino has blocked my withdrawals

On 17.12. I made 211€ cashout from Spinit- casino. On 21.11. casino cancelled my cashout. No explanation has been given why was that. And also at the same time casino blocked my cashouts so I cant make new cashout.

Ive asked daily what is going on and explanation for this but casino only gives some nonsense automatic answers that some department is looking into this and just wait. But nothing happens.

Unresolved

€211

Withdrawal pending since 9 days

It's been 9 days since I submitted my withdrawal request. It still hasn't been processed. When I ask for updates via chat or email, I receive no explanation. All my attempts to understand the problem and try to fix it resulted in a simple automated message of lame apologies. Nine days is extremely long for a simple withdrawal of $300.

Resolved

$300

Withdrawal Request Stuck in Pending Verification

Hello,

I requested a withdrawal of €500 on August 17th, 2025, from my Spinit Casino account. Since then, the status has remained “pending verification” with no updates.

I also had two previous withdrawal requests that I cancelled myself, so this is the only one currently active. My account balance still shows over €8,000, but the €500 withdrawal has not been processed or credited to me.

I kindly ask for a clear explanation regarding:
• Why the withdrawal has been pending for over two weeks.
• When I can expect the €500 to be processed.
• Confirmation that my account is fully verified and not subject to any additional checks.

If this issue is not resolved, I will have no choice but to escalate the matter through external dispute resolution platforms and regulatory bodies.

I hope you can resolve this matter promptly.

Kind regards,