Royal House Casino Complaints

I asked for to withdraw my £200 winnings last weekend. I was then asked by royal house casino to provide ID, AFTER!! I had already been gambling. Providing ID is no problem as I’m 30 but I dont think they understand it is illegal to gamble NOT WITHDRAW so I’d should be asked for at sign up. I have still not received my money, the payment still says pending and what is most frustrating is every effort to contact has not been responded to which has led me to complain through here. There is NO PHONE NUMBER?!? This is a joke and I want my money. It takes 1 second for me to pay you but absolutely no respect shown to the customer. This is a last resort then I’m seeking legal advice, not about the money it’s principal.

I first withdrew 784.00 CAD on my master card (which I used to make the deposits) on january first 2017. I have been asked to send documents and I did, they confirmed to me that everything was in order. I then received a message days later that I could not receive the withdrawal on master card. I then made a withdrawal using my bank account and they confirmed it. I asked them what was the status of my transaction and they confirmed a deposit was made into my bank account on the 12th of january and it could take 3-7 days to reach my account. we are now on the 23rd of january and nothing was sent into my bank.