PureWin Casino Complaints

I have deposited 15000 INR through UPI on purewin on 18 August, but it not credit or refunded to me back till now. I raise this matter many times with purewin casino department but they not giving good response on this matter. Every time I contact them on this matter to solve, they only reply to me with only one answer sorry for the convenience we will update u very soon on this matter now more than two months have gone but my money is been credited or refunded to me back.

Hello, So I deposited 10,000 INR on 25th August 2022 using Astropay card details that I purchased from an AstroPay reselle. After that on 26th August I had my winnings in my account and I wanted to withdraw money, so I went ahead and withdrew. After a day they asked me for certain documents, and I provided each of those documents.

In 2-3 days they asked me for my bank statement where I want to withdraw my funds, I shared that too. Today it is almost going to be a week and they haven’t even verified my account, neither they have processed my withdrawal. It’s been 7 days which is more than 170 hours! No bookmaker on this entire planet takes 7 days to verify a few documents and process a withdrawal. The only thing they keep on saying is to wait and they keep on saying that it’ll be done in 48-72 hours but as I mentioned it’s been more than 170 hours now. Please help.