Complaint #5 PureWin Casino

Amount not credit

By Ritesh C.

3 years ago

Message on forum

I have deposited 15000 INR through UPI on purewin on 18 August, but it not credit or refunded to me back till now. I raise this matter many times with purewin casino department but they not giving good response on this matter. Every time I contact them on this matter to solve, they only reply to me with only one answer sorry for the convenience we will update u very soon on this matter now more than two months have gone but my money is been credited or refunded to me back.

Disputed Casino PureWin Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

3 years ago

Dear PureWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

PureWin Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $154

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

PureWin Casino Complaints

See all complaints for this casino

Verification And Withdrawal taking too much time

Hello, So I deposited 10,000 INR on 25th August 2022 using Astropay card details that I purchased from an AstroPay reselle. After that on 26th August I had my winnings in my account and I wanted to withdraw money, so I went ahead and withdrew. After a day they asked me for certain documents, and I provided each of those documents.

In 2-3 days they asked me for my bank statement where I want to withdraw my funds, I shared that too. Today it is almost going to be a week and they haven’t even verified my account, neither they have processed my withdrawal. It’s been 7 days which is more than 170 hours! No bookmaker on this entire planet takes 7 days to verify a few documents and process a withdrawal. The only thing they keep on saying is to wait and they keep on saying that it’ll be done in 48-72 hours but as I mentioned it’s been more than 170 hours now. Please help.

Unresolved

₹10,000