NeoCasino Complaints

I opened the account with Neocasino on 04th May 2026 after reading all the review and rating provided by your site to this casino. Ask gambler is like a bible for online player. I always go through your review first before opening account.
After opening the account on Neocasino I made deposit of €500 and start playing live roulette game. I won somewhere around €2400. I proceed with the withdrawal of my winning money but they restrict me only with €2000. In their site or on your review site it was not mentioned anywhere that the withdrawal limit is only €2000. They should have mentioned in their T&C about this limit based on withdrawal method.
I made a withdrawal of €2000 on 04th May. Today is 18th May and my withdrawal is still stuck in Pending status. They are not providing any timelines or any date. They just provide a response ‘They don’t have any date and will notify us as soon as possible’. This is what I am hearing from last 1 week.
I need your help to get my winning amount from the casino. Please help me out.

Hello,

I played on NeoCasino. My registration was accepted and I was able to deposit money without any issue. However, once I made a profit, my account was suddenly closed.

As a result, I lost access to my account and all the funds that were in my balance. At this moment, my money is still held by your platform and I have no way to access it.

I also want to mention that my experience with your support team was extremely disappointing. I was made to wait approximately 10 minutes between each response, only to be told that nothing could be done. I felt disrespected and not taken seriously.

I understand that you may claim I was previously blocked from another casino on the same platform, but I was absolutely not aware of this. If that was the case, why was my registration accepted? Why were my deposits accepted without any issue? And why is it only after I made a profit that my account was suddenly closed and I lost access to everything?

This situation is completely unfair and unacceptable.

I am requesting a full explanation and the immediate return of my remaining balance.

If this matter is not resolved promptly, I will escalate this complaint to third-party mediation services and make it public.

Thank you.