Complaint #2 NeoCasino

NeoCasino- Withdrawal is pending with casino since last 15 days

By coolkumud

2 weeks ago

I opened the account with Neocasino on 04th May 2026 after reading all the review and rating provided by your site to this casino. Ask gambler is like a bible for online player. I always go through your review first before opening account.
After opening the account on Neocasino I made deposit of €500 and start playing live roulette game. I won somewhere around €2400. I proceed with the withdrawal of my winning money but they restrict me only with €2000. In their site or on your review site it was not mentioned anywhere that the withdrawal limit is only €2000. They should have mentioned in their T&C about this limit based on withdrawal method.
I made a withdrawal of €2000 on 04th May. Today is 18th May and my withdrawal is still stuck in Pending status. They are not providing any timelines or any date. They just provide a response ‘They don’t have any date and will notify us as soon as possible’. This is what I am hearing from last 1 week.
I need your help to get my winning amount from the casino. Please help me out.

Disputed Casino NeoCasino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

coolkumud

1 week ago

Thanks @neo casino for releasing the winning amount. I can confirm that I have received my winning money.

I can say that you are trustworthy casino and people can rely on you.

The only drawback is the duration on withdrawal timelines. Rest all I have positive feedback about your casino.

@ask gambler, thanks for your support. This complaint can be closed as resolved.

NeoCasino

• Representative

1 week ago

Hello,

We are happy to inform you that your withdrawal request has now been fully approved and processed successfully.

We sincerely appreciate your patience and understanding throughout the waiting period, and we apologize once again for the delay experienced.

Depending on your selected payment method, the funds should reflect shortly according to the provider’s standard processing time.

Thank you for your patience and for choosing us.

-The NeoCasino Team

NeoCasino

• Representative

1 week ago

Dear AskGamblers Team,

Thank you for your message.

We would like to confirm that the case is still under active review by the relevant department. The matter has not been ignored, and the player’s withdrawal request is currently being checked in accordance with the necessary internal procedures and verification steps.

We understand the delay has caused frustration for the player, and we sincerely apologize for the extended processing time. Our team is actively following the case in order to reach a resolution as soon as possible.

We appreciate your patience and cooperation while the review is being finalized.

-The NeoCasino Team

NeoCasino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,328

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

NeoCasino Complaints

See all complaints for this casino

Account closure and unavailable balance fund

Hello,

I played on NeoCasino. My registration was accepted and I was able to deposit money without any issue. However, once I made a profit, my account was suddenly closed.

As a result, I lost access to my account and all the funds that were in my balance. At this moment, my money is still held by your platform and I have no way to access it.

I also want to mention that my experience with your support team was extremely disappointing. I was made to wait approximately 10 minutes between each response, only to be told that nothing could be done. I felt disrespected and not taken seriously.

I understand that you may claim I was previously blocked from another casino on the same platform, but I was absolutely not aware of this. If that was the case, why was my registration accepted? Why were my deposits accepted without any issue? And why is it only after I made a profit that my account was suddenly closed and I lost access to everything?

This situation is completely unfair and unacceptable.

I am requesting a full explanation and the immediate return of my remaining balance.

If this matter is not resolved promptly, I will escalate this complaint to third-party mediation services and make it public.

Thank you.

Rejected