Monaco Jack Casino Complaints

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Monaco Jack Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $885

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Monacojack Casino Withholding Payment Since The 3rd February

Good afternoon.

I hope you are well.

I have a withdrawal pending with Monacojack, from the 3rd February, with balance waiting to be withdrawn in the account (only one active withdrawal seems to be allowed)

The total amount outstanding is €1305.25.

The account is fully verified.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

My withdrawal and my account

Dear Sir/Madam,

On 13/8/25, I submitted two withdrawal requests of €100 each (total €200) from my account < email address removed >. Although my account was verified, I have not yet received the funds.

Furthermore, there is a technical error on your platform: the €200 still appear in my wallet as available for play, even though they have been requested for withdrawal.

I have attached screenshots as evidence. I request immediate resolution and payout of my winnings.