Complaint #1 Monaco Jack Casino

My withdrawal and my account

By Xristos11

10 months ago

Dear Sir/Madam,

On 13/8/25, I submitted two withdrawal requests of €100 each (total €200) from my account < email address removed >. Although my account was verified, I have not yet received the funds.

Furthermore, there is a technical error on your platform: the €200 still appear in my wallet as available for play, even though they have been requested for withdrawal.

I have attached screenshots as evidence. I request immediate resolution and payout of my winnings.

Disputed Casino Monaco Jack Casino

Reason Other

Amount €200

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Xristos11

9 months ago

I got the money, thank you.

Monaco Jack Casino

• Representative

9 months ago

Dear player,

Thank you for your reply. Please find attached a proof of payment confirming that your withdrawal has indeed been processed and sent from our side.

Our support team will also contact you directly to provide you with the full proof of payment for your records. In some cases, it may take a little additional time for your bank or payment provider to credit the funds to your account.

Since we have fulfilled your withdrawal and your case is resolved on our end, we kindly ask you to consider removing your complaint from AskGamblers. This would help us greatly, and we truly appreciate your cooperation.

Thank you for your patience and cooperation.

Best regards,

Xristos11

9 months ago

Nothing has happened yet. You haven't sent me my money. Here is the screenshot

Monaco Jack Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $885

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Monaco Jack Casino Complaints

See all complaints for this casino

Monacojack Casino Withholding Payment Since The 3rd February

Good afternoon.

I hope you are well.

I have a withdrawal pending with Monacojack, from the 3rd February, with balance waiting to be withdrawn in the account (only one active withdrawal seems to be allowed)

The total amount outstanding is €1305.25.

The account is fully verified.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€1,305