Karjala Casino Complaints

I was playing my bonus amount, when they suddenly blocked my account. Total amount in that moment was over 1000€ and it looked like i was winning something.

I guess that was reason for that why they block my account.

I asking why they block me and first they say that it's only incidental checking. But later they say that my account is permanently blocked.

I asking reason but they can't say why..

They just say that they have permission to block my account if they want, even they can't say which rule i have violated.

This sounds cheating in my opinion, because they can arbitrarily block account if customer have winning something and then say "we don't know why we block you, but we have permission to do that".

Regards,

Joonas

Hi Askgamblers,

I’m submitting my complain against Kajarla Kasino due to long cash out pending. I tried to email them numerous times and went on live chat but they’re always busy or offline. My withdrawal was made on June19 now June26 and still pending. They email me one time on Monday22 asking for verifications documents so all were sent. I do have their last email if you need them I will send it later or any other proof you need. I only need them to address my concern at the moment regarding my payment as of now I’m starting to think this Casino is no longer care about their customers service and will eventually closed down soon. Which over the reason I only ask for answers. I hope I’m being more clear on my complain because there not much to say but to find out about why the long pending and ignoring all my emails and chats. Thank you Askgamblers for letting me address this issue.