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Pending withdrawal for too long


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By Mimosa
5 years ago
Message on forum
Hi Askgamblers,

I’m submitting my complain against Kajarla Kasino due to long cash out pending. I tried to email them numerous times and went on live chat but they’re always busy or offline. My withdrawal was made on June19 now June26 and still pending. They email me one time on Monday22 asking for verifications documents so all were sent. I do have their last email if you need them I will send it later or any other proof you need. I only need them to address my concern at the moment regarding my payment as of now I’m starting to think this Casino is no longer care about their customers service and will eventually closed down soon. Which over the reason I only ask for answers. I hope I’m being more clear on my complain because there not much to say but to find out about why the long pending and ignoring all my emails and chats. Thank you Askgamblers for letting me address this issue.
Disputed Casino Karjala Casino
Amount $700

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hi Lars and Askgamblers

Today I received my payment
Thank you for all your help!
Best Regards!
You may close this complain :)
User name loyalty-level-2
Hi Lars and Askgamblers

Just yesterday my cashout pending move to in progress. Hope it wont take another week or so to finalized. Thank you for your follow up on the matters. I will wait till the process is done and I will close my complain. Thank you.
User name
Dear Mimosa,

Thanks for your patience so far in resolving this and I've noted down the feedback relating the chat. It sounds quite odd indeed.

I'm still looking into this internally and I hopefully able to get back to you very soon regarding your inquiry. I will communicate with you as soon as I have an update.

Best regards,
Lars

Karjala Casino Complaint Stats

Resolved 2 / 2
Avg. Amount $257
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

Karjala Casino Complaints

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