JohnVegasCasino Complaints
JohnVegasCasino Complaint Stats
Helllo
So I received following email:
Dear Roman,
We hope this message finds you well.
We are reaching out to inform you that additional documents are required to complete the verification of your account. As a result, your account status has been changed from Closed to Suspended until we receive the necessary documentation.
To proceed, please provide the following documents:
1. Proof of Address – A PDF bank statement from an Austrian bank or a utility bill.
2. Street Selfie + ID – A clear photo of yourself holding your ID in front of a street or identifiable background.
I have provided all the relevant documents. Then they asked:
We should perform the security verification process in order to provide you with further information regarding your account.
We kindly ask you to provide a photo (selfie) of yourself standing in front of a visible street name sign or house number that matches the address registered on your account.
Please make sure that both the street sign and house number, as well as your face, are clearly visible in the photo.
If you need assistance or have any questions, feel free to reach out to us.
I have provided that as well.
It states that it takes 24 hours to check documents.
The email been sent on Thursday. Now its Monday. All i receive is:
Hello!
Thank you for your email.
The team checks the provided information. As soon as there is an update, you will be notified.
Best regards,
JohnVegasCasino Team
There's a big winning on my account. And I hope you review this matter
Thanks
Roman
Unresolved
I had an account with the John Vegas casino and I played roulette. I was playing the numbers. I quickly started winning and my winnings were superb.
I withdrew $20,0000 over several withdrawals but it was complicated at certain times for withdrawals and I needed to send a few emails.
When I won, twice the system blocked access to my game account and the reason customer service told me was that the system automatically blocked me to protect me from losing my winnings.
At this time I won $60,000 (amount in my casino games account) However on Monday September 23 my account was desactivated. I communicated with the VIP service and also the customer service and the answer I was given this Friday, September 27 was that the account was definitively closed and that in accordance with their rule they are not obliged to give me a reason and therefore the rest, more news from the casino.
I will send you the following emails with the service and the VIP service our exchange since the beginning. I will also send you the print screens of my winnings. However, they saw $55,000 because I did not have time to do the print screen of the amount of $60,000 because the account was deactivated by them.
I even asked if he wanted us to agree on a lower amount, 3/4 or half payable.
I would be open to the offer if they are not able to pay everything. Can you help me because this situation is not normal.
Also my account are fully approved and verificated
Thank you very much for your help
Patrice
Unresolved
I tried making 2 deposits of 2.000 NOK last Saturday. The payments are still pending and the casino is unable to give any updates as their payment provider does not reply. What on earth should I do? I will attach documents which shows my case. This is the longest I have ever waited for a casino to credit my deposits.
Thanks in advance.
Marcus
Resolved