Complaint #3
JohnVegasCasino
Account closed for no reason as I won a lot
1 year ago
Hello,
I had an account with the John Vegas casino and I played roulette. I was playing the numbers. I quickly started winning and my winnings were superb.
I withdrew $20,0000 over several withdrawals but it was complicated at certain times for withdrawals and I needed to send a few emails.
When I won, twice the system blocked access to my game account and the reason customer service told me was that the system automatically blocked me to protect me from losing my winnings.
At this time I won $60,000 (amount in my casino games account) However on Monday September 23 my account was desactivated. I communicated with the VIP service and also the customer service and the answer I was given this Friday, September 27 was that the account was definitively closed and that in accordance with their rule they are not obliged to give me a reason and therefore the rest, more news from the casino.
I will send you the following emails with the service and the VIP service our exchange since the beginning. I will also send you the print screens of my winnings. However, they saw $55,000 because I did not have time to do the print screen of the amount of $60,000 because the account was deactivated by them.
I even asked if he wanted us to agree on a lower amount, 3/4 or half payable.
I would be open to the offer if they are not able to pay everything. Can you help me because this situation is not normal.
Also my account are fully approved and verificated
Thank you very much for your help
Patrice
I had an account with the John Vegas casino and I played roulette. I was playing the numbers. I quickly started winning and my winnings were superb.
I withdrew $20,0000 over several withdrawals but it was complicated at certain times for withdrawals and I needed to send a few emails.
When I won, twice the system blocked access to my game account and the reason customer service told me was that the system automatically blocked me to protect me from losing my winnings.
At this time I won $60,000 (amount in my casino games account) However on Monday September 23 my account was desactivated. I communicated with the VIP service and also the customer service and the answer I was given this Friday, September 27 was that the account was definitively closed and that in accordance with their rule they are not obliged to give me a reason and therefore the rest, more news from the casino.
I will send you the following emails with the service and the VIP service our exchange since the beginning. I will also send you the print screens of my winnings. However, they saw $55,000 because I did not have time to do the print screen of the amount of $60,000 because the account was deactivated by them.
I even asked if he wanted us to agree on a lower amount, 3/4 or half payable.
I would be open to the offer if they are not able to pay everything. Can you help me because this situation is not normal.
Also my account are fully approved and verificated
Thank you very much for your help
Patrice
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