Highbet Casino Complaints
Highbet Casino Complaint Stats
Resolved
1 / 2
Avg. Amount
$1,345
Avg. Complaint Duration
5 days
Avg. Response Time
3 days
Casino is not cooperating with source of funds verification
Unresolved
Hey,
I have send Highbet the questionaire about source of funds and send them couple of documents to verify the source of funds. The first set of documents I send them were not enough for them. Still the main problem here is that I send them the Source of funds questionnaire in 3.4.2026. After multiple request on the progress of reviewing simple questionnaire and bank statement finally they said that was not enough in 28.4.2026. I send them further documents showing clearly the source of funds with two 1 page documents in 30.4.2026. Which are still in progress even when asked they were set to priority in 14.5.2026.
I totally understand that source of funds documents are needed to but it is almost 2 months from when this started and they have been able to review 1 questionnaire and bank statement. Which makes this seem just unwillingness to cooperate with verification process.
I have send Highbet the questionaire about source of funds and send them couple of documents to verify the source of funds. The first set of documents I send them were not enough for them. Still the main problem here is that I send them the Source of funds questionnaire in 3.4.2026. After multiple request on the progress of reviewing simple questionnaire and bank statement finally they said that was not enough in 28.4.2026. I send them further documents showing clearly the source of funds with two 1 page documents in 30.4.2026. Which are still in progress even when asked they were set to priority in 14.5.2026.
I totally understand that source of funds documents are needed to but it is almost 2 months from when this started and they have been able to review 1 questionnaire and bank statement. Which makes this seem just unwillingness to cooperate with verification process.
Unresolved
Delayed payment for 21 days
Resolved
£2,000
On 6th April 2023 I deposited to Highbet casino I was then contacted by responsible gambling advising of a Loss Limit Created on my account. I then proceeded to withdraw my money on the same day as I didn't want these effects to come into play. Since this date I have been emailing backwards and forwards and the only response I keep getting is that this has been escalated further.
I was told 10 days ago my account is verified so this is not the issue. I seem to be going round in circles. I have asked to raise a compliant but told I cant be given a case reference number.
They advised a complaint has been made internal but couldn't update me on the progress
Resolved