Complaint #2 Highbet Casino

Delayed payment for 21 days

By LEE D.

3 years ago

Message on forum

On 6th April 2023 I deposited to Highbet casino I was then contacted by responsible gambling advising of a Loss Limit Created on my account. I then proceeded to withdraw my money on the same day as I didn't want these effects to come into play. Since this date I have been emailing backwards and forwards and the only response I keep getting is that this has been escalated further.

I was told 10 days ago my account is verified so this is not the issue. I seem to be going round in circles. I have asked to raise a compliant but told I cant be given a case reference number.

They advised a complaint has been made internal but couldn't update me on the progress

Disputed Casino Highbet Casino

Reason Delayed payment

Amount £2000

Discussion

AskGamblers

• Support Team

8 months ago

Dear @leedougliss7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Highbet Casino

• Representative

8 months ago

Hi Lee, hope you are doing great.
We solved this 2 years ago, problem was the KYC process but he managed to complete and we send the money without any issue.
Now is reopen for your country, feel free to play with us again.

AskGamblers

• Support Team

8 months ago

Dear all,

This complaint has been reopened as per Highbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

leedougliss7

3 years ago

Amount owed £2000

Highbet Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $1,345

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Highbet Casino Complaints

See all complaints for this casino

Casino is not cooperating with source of funds verification

Hey,

I have send Highbet the questionaire about source of funds and send them couple of documents to verify the source of funds. The first set of documents I send them were not enough for them. Still the main problem here is that I send them the Source of funds questionnaire in 3.4.2026. After multiple request on the progress of reviewing simple questionnaire and bank statement finally they said that was not enough in 28.4.2026. I send them further documents showing clearly the source of funds with two 1 page documents in 30.4.2026. Which are still in progress even when asked they were set to priority in 14.5.2026.

I totally understand that source of funds documents are needed to but it is almost 2 months from when this started and they have been able to review 1 questionnaire and bank statement. Which makes this seem just unwillingness to cooperate with verification process.

Unresolved