"Your account has been suspended because our system detected the creation of multiple accounts to exploit the welcome bonus, which violates our terms of service and affects platform fairness. Creating additional accounts will lead to immediate suspension without notice."

My Response:

I want to state clearly that I have only one account at Flush Casino.

I have already provided all requested identity documents to prove that I am a genuine player and did not create any other accounts.

Despite this, they have not reinstated my account or paid my winnings, and they have not provided any clear evidence to support their claim.

Why This Feels Unfair:

The accusation is false and unproven.

I have complied fully with KYC and verification procedures.

The casino is withholding legitimate winnings without presenting any transparent or verifiable reason.

It appears they may be using this accusation as a pretext to avoid paying out winnings.

What I Am Requesting:

That Flush Casino pays out my rightful winnings (€300).

That they provide clear evidence if they continue to claim I breached their terms (which I did not).

That AskGamblers reviews this case and ensures fair treatment.

I am ready to provide:

Screenshots of their message

My verification documents

Any further details needed to support this complaint.

Thank you for your assistance in resolving this matter fairly.

Kind regards,

Resolved

Unfair Account Suspension and Withheld Winnings of 18000

I'm writing to share my distressing experience with Flush Casino, and I hope to get some support here.

A few weeks ago, I won $18,000 playing the Hand of Anubis slot on Flush Casino. I was ecstatic about my winnings, but my excitement quickly turned into frustration when I received an email from the casino stating that my account has been suspended for allegedly violating their terms and conditions by creating multiple accounts. Here is the exact message I received:

"We regret to inform you that your account has been suspended for violating our terms and conditions. Our records indicate that you have created multiple accounts, which apparently contravenes our terms and conditions.

Please understand that we view such violations with the utmost seriousness. They not only compromise the integrity of our platform but also undermine the trust of our valued user community. Therefore, we have taken the necessary steps to suspend your account until further notice.

If you have any concerns or want to appeal this decision, please get in touch with us at [email protected]. We would be more than happy to address your concerns and further clarify our policies.

I appreciate your understanding."

I am completely bewildered by this accusation as I have only ever had one account with Flush Casino. I take great care to adhere to all terms and conditions, so I am confident that I did not break any rules. It feels like they either made a mistake or are looking for an excuse not to pay out my winnings.

Since receiving this email, I have attempted to reach out to their support team multiple times to clear up this misunderstanding, but I have been met with silence. It's incredibly frustrating to be left in the dark with no communication or indication of when or if this issue will be resolved.

It doesn't seem fair that a casino can make such serious accusations without providing any evidence and then use that as a basis to withhold my legitimate winnings. I believe that if we could discuss this issue, we could resolve it quickly and fairly, but their lack of response makes this impossible.

I am hoping that by sharing my experience here, I can get a response from the casino and clear this up.

Thank you for taking the time to read my complaint.

Resolved