Complaint #13 Flush Casino

Account closed for multiple account

By anttivatti

4 months ago

I am submitting this complaint regarding my account suspension by Flush for an alleged violation of creating multiple accounts.

Flush claims that my account was suspended due to the creation of multiple accounts. I strongly deny this allegation. I have only one account on their platform and have never created, owned, or used any additional accounts. I am 100% certain of this and confident that Flush has no valid proof to support their claim.

Despite contacting their support team, I was only given a generic response and no evidence or specific explanation explaining how they concluded that I breached their terms. No details such as linked accounts, IP overlap, device data, or any other proof have been provided.

I believe this suspension is unjustified and unfair, and I am requesting AskGamblers’ assistance to:

Review this case objectively

Require Flush to provide concrete evidence for their claim

Help facilitate the reinstatement of my account if no proof exists

I have always acted in good faith and complied with the platform’s terms and conditions. I am willing to cooperate fully and provide any information necessary to resolve this matter.

Thank you for your time and assistance. I look forward to your support in reaching a fair resolution.

Disputed Casino Flush Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Flush Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

4 months ago

Dear Flush Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Flush Casino

• Representative

4 months ago

Following the completion of a full internal review, including account activity analysis and post-KYC verification, we confirm that the account in question was found to be in breach of Flush’s Terms & Conditions.

The investigation identified confirmed indicators of bonus abuse and multiple account usage, which are strictly prohibited on our platform. These findings go beyond a preliminary risk flag and were validated during the compliance review conducted after the user completed KYC verification.

As outlined in our Terms:

5.4. Single Account Policy

> “You are allowed only one account. If multiple accounts are detected, they will be closed immediately. This rule includes accounts created through others acting on your behalf.”

4.1.7. Prohibited Use

> “[…] in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service […] or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage.”

6.3. Account Suspension

> “We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service […]”

The user was informed of the suspension and its basis once the investigation was finalized. For security, risk-management, and anti-fraud reasons, Flush cannot publicly disclose detailed technical evidence (including device, network, or behavioral correlations). This approach is standard across licensed gaming operators and necessary to protect the integrity of our detection systems.

Given the confirmed violation and the clear applicability of the Terms cited above, the decision is final, and the account will remain permanently suspended.

Flush remains committed to fair play, regulatory compliance, and the protection of platform integrity.

Best regards,
Flush.com Team

anttivatti

4 months ago

So i made the kyc and they perma banned me. I ask for askgamblers to resolve this. They cannot possible have any proof since i have 1 account

Flush Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $14

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Flush Casino Complaints

See all complaints for this casino

The don't pay me and no response

Hello.

I have made a small deposit around 20 Dollars with BNB in this Casino .

I waiting for my small withdrawal around 55 Dollars more than 1 day.

I have read that this casino have instant withdrawalls and that was the reason that i make deposit to try it .

I speak with them in live chat but they don't give me clear answers!!

Imagine, for just 55 Dollars .

Help me please @Askgamblers to take my money back

Thank you !

Resolved

$55

Complaint for accusation of multiple accounts

Dear AskGamblers Complaints Team,

I am writing to submit a formal complaint against Flush Casino regarding the closure of my account and confiscation of my legitimate winnings.

Background:

I recently played at Flush Casino and won €300.

Shortly after requesting my withdrawal, the casino suspended my account and sent me the following message:

"Your account has been suspended because our system detected the creation of multiple accounts to exploit the welcome bonus, which violates our terms of service and affects platform fairness. Creating additional accounts will lead to immediate suspension without notice."

My Response:

I want to state clearly that I have only one account at Flush Casino.

I have already provided all requested identity documents to prove that I am a genuine player and did not create any other accounts.

Despite this, they have not reinstated my account or paid my winnings, and they have not provided any clear evidence to support their claim.

Why This Feels Unfair:

The accusation is false and unproven.

I have complied fully with KYC and verification procedures.

The casino is withholding legitimate winnings without presenting any transparent or verifiable reason.

It appears they may be using this accusation as a pretext to avoid paying out winnings.

What I Am Requesting:

That Flush Casino pays out my rightful winnings (€300).

That they provide clear evidence if they continue to claim I breached their terms (which I did not).

That AskGamblers reviews this case and ensures fair treatment.

I am ready to provide:

Screenshots of their message

My verification documents

Any further details needed to support this complaint.

Thank you for your assistance in resolving this matter fairly.

Kind regards,

Resolved

Unfair Account Suspension and Withheld Winnings of 18000

I'm writing to share my distressing experience with Flush Casino, and I hope to get some support here.

A few weeks ago, I won $18,000 playing the Hand of Anubis slot on Flush Casino. I was ecstatic about my winnings, but my excitement quickly turned into frustration when I received an email from the casino stating that my account has been suspended for allegedly violating their terms and conditions by creating multiple accounts. Here is the exact message I received:

"We regret to inform you that your account has been suspended for violating our terms and conditions. Our records indicate that you have created multiple accounts, which apparently contravenes our terms and conditions.

Please understand that we view such violations with the utmost seriousness. They not only compromise the integrity of our platform but also undermine the trust of our valued user community. Therefore, we have taken the necessary steps to suspend your account until further notice.

If you have any concerns or want to appeal this decision, please get in touch with us at [email protected]. We would be more than happy to address your concerns and further clarify our policies.

I appreciate your understanding."

I am completely bewildered by this accusation as I have only ever had one account with Flush Casino. I take great care to adhere to all terms and conditions, so I am confident that I did not break any rules. It feels like they either made a mistake or are looking for an excuse not to pay out my winnings.

Since receiving this email, I have attempted to reach out to their support team multiple times to clear up this misunderstanding, but I have been met with silence. It's incredibly frustrating to be left in the dark with no communication or indication of when or if this issue will be resolved.

It doesn't seem fair that a casino can make such serious accusations without providing any evidence and then use that as a basis to withhold my legitimate winnings. I believe that if we could discuss this issue, we could resolve it quickly and fairly, but their lack of response makes this impossible.

I am hoping that by sharing my experience here, I can get a response from the casino and clear this up.

Thank you for taking the time to read my complaint.

Resolved