DreamWins Casino Complaints

I made a withdrawal of 920 euros and received information that it would get processed within 48 hours, but it has now been over 72 hours and still nothing has happened. I have tried to reach them in live chat but it is never open, and it is hard to get answer through e-mail since it takes a long time. I have withdrawn money before at this casino without problem and it is all verified.

A summary of the complaint is, that I have not gotten my withdrawal processed within the time frame of the casino and have got no information about the stalling since it is hard to reach the support team.

Hello,

I have had my account about three weeks.

There seems to be a software glitch on the site which does not allow me to withdraw (See the attached). My account is verified.

I have reported this a few times but all I seem to get back is the party line 'We've past it to the team, communicate through the ticket'. I've been doing this and there is still no resolution.

Help would be greatly appreciated.

Thank you,