Complaint #4 DreamWins Casino

Delayed payment and no info

By Drexsi

1 year ago

I made a withdrawal of 920 euros and received information that it would get processed within 48 hours, but it has now been over 72 hours and still nothing has happened. I have tried to reach them in live chat but it is never open, and it is hard to get answer through e-mail since it takes a long time. I have withdrawn money before at this casino without problem and it is all verified.

A summary of the complaint is, that I have not gotten my withdrawal processed within the time frame of the casino and have got no information about the stalling since it is hard to reach the support team.

Disputed Casino DreamWins Casino

Reason Delayed payment

Amount €920

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 year ago

Dear DreamWins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Drexsi

1 year ago

I want to give an update, I have still not got a response from neither tickets that I made through the AI chat nor my e-mails. The live chat is still never open. So the problem is ongoing and complete silence from the casino. Which is unfortunate since my experience there have been good until now. So I hope this gets resolved soon to not damage any trust towards the casino.

DreamWins Casino Complaint Stats

Resolved 1 / 2

Avg. Amount $676

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

DreamWins Casino Complaints

See all complaints for this casino

There seems to be a technical Glitch on the site Dreamwins which is stopping me withdrawing

Hello,

I have had my account about three weeks.

There seems to be a software glitch on the site which does not allow me to withdraw (See the attached). My account is verified.

I have reported this a few times but all I seem to get back is the party line 'We've past it to the team, communicate through the ticket'. I've been doing this and there is still no resolution.

Help would be greatly appreciated.

Thank you,

Resolved

€370