Complaint #13
Doggo Casino
Ignored SelfExclusion & Deposit Refund Request
2 years ago
Dear Doggocasino Support Team and Askgamblers team
I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with Doggocasino regarding a critical issue that I have been facing. Despite my efforts to address this matter over a year ago, it remains unresolved. I wish to bring this to your attention and request a resolution.
On May 10, 2022, and subsequently on May 28, 2022, I took the responsible step of initiating a self-exclusion process by sending self-exclusion emails to Doggocasino. My decision to self-exclude was motivated by a genuine concern for my well-being and my desire to curb my gambling habits, as I felt it was adversely affecting my life. It is worth noting that my intentions were sincere, and I entrusted Doggocasino to assist me in this regard. I have a serious gambling problem.
Regrettably, despite my self-exclusion requests, I continued to have access to my Doggocasino account and, more importantly, continued to make deposits on the platform after the self-exclusion dates. This situation is both disheartening and deeply concerning, as it implies a failure on Doggocasino's part to honor its commitment to responsible gambling practices and the enforcement of self-exclusion measures.
I firmly believe that I am entitled to a refund of all deposits made on or after May 10, 2022. The total sum of these deposits amounts to approximately 600 euros. To substantiate my claim, I possess undeniable evidence in the form of screenshot records from my email account, which unequivocally confirm the self-exclusion emails I sent to Doggocasino. In addition, I am more than willing to cooperate fully, including using Teamviewer or any similar platform, to provide any additional proof if deemed necessary, although I believe my email records should suffice.
While I understand that a considerable amount of time has elapsed since the self-exclusion incidents occurred, I must stress that my ignorance of Askgamblers at the time hindered me from seeking a resolution sooner. However, I am now turning to Askgamblers for assistance in this matter, as it is apparent that I cannot rely solely on Doggocasino's willingness to address the issue.
I earnestly request that Doggocasino acknowledges the gravity of this situation and takes immediate steps to resolve it. My primary objective is to receive a refund for the deposits I made after self-excluding on May 10, 2022. This will not only provide closure to this unfortunate incident but also serve as a testament to Doggocasino's commitment to responsible gambling and customer well-being.
I have attached pictures and downloaded email from 10th of May 2022. Original email is in PDF form, because .eml is not allowed to upload here.
I hope this message finds you well. I am writing to express my deep dissatisfaction and disappointment with Doggocasino regarding a critical issue that I have been facing. Despite my efforts to address this matter over a year ago, it remains unresolved. I wish to bring this to your attention and request a resolution.
On May 10, 2022, and subsequently on May 28, 2022, I took the responsible step of initiating a self-exclusion process by sending self-exclusion emails to Doggocasino. My decision to self-exclude was motivated by a genuine concern for my well-being and my desire to curb my gambling habits, as I felt it was adversely affecting my life. It is worth noting that my intentions were sincere, and I entrusted Doggocasino to assist me in this regard. I have a serious gambling problem.
Regrettably, despite my self-exclusion requests, I continued to have access to my Doggocasino account and, more importantly, continued to make deposits on the platform after the self-exclusion dates. This situation is both disheartening and deeply concerning, as it implies a failure on Doggocasino's part to honor its commitment to responsible gambling practices and the enforcement of self-exclusion measures.
I firmly believe that I am entitled to a refund of all deposits made on or after May 10, 2022. The total sum of these deposits amounts to approximately 600 euros. To substantiate my claim, I possess undeniable evidence in the form of screenshot records from my email account, which unequivocally confirm the self-exclusion emails I sent to Doggocasino. In addition, I am more than willing to cooperate fully, including using Teamviewer or any similar platform, to provide any additional proof if deemed necessary, although I believe my email records should suffice.
While I understand that a considerable amount of time has elapsed since the self-exclusion incidents occurred, I must stress that my ignorance of Askgamblers at the time hindered me from seeking a resolution sooner. However, I am now turning to Askgamblers for assistance in this matter, as it is apparent that I cannot rely solely on Doggocasino's willingness to address the issue.
I earnestly request that Doggocasino acknowledges the gravity of this situation and takes immediate steps to resolve it. My primary objective is to receive a refund for the deposits I made after self-excluding on May 10, 2022. This will not only provide closure to this unfortunate incident but also serve as a testament to Doggocasino's commitment to responsible gambling and customer well-being.
I have attached pictures and downloaded email from 10th of May 2022. Original email is in PDF form, because .eml is not allowed to upload here.
Screenshot
