CoinsBack Casino Complaints

I started my redemption on October 9. Today is the 24th since October 9. I have made two redemptions both of them in which they were canceled saying that I use the wrong address for my Skrill account so on the first redemption, they had said it was completed and landed in my account after four days of complaining and letting them know that it was not in my account. They finally said, " Oh, you gave us the wrong email. Of course it was my fault! I made another redemption and it got canceled again, saying the same thing so this time I made the redemption I took a screenshot which I will attach to the files therefore showing my email address was correct now as of today the 24th I still have not received my money although they’re saying it’s been completed. They say they sent it on the 23rd at 1 PM. I’ve spoken to Skrill as of today there is nothing showing in my account pending of anything from coinsback! They kept telling me to wait 24 hours. It takes up to 24 hours for it to show or be pending well were past the 24 hr mark and still nothing!

This is my third go around I’m all out of patience!

Now they said, they flagged it and escalated it to the same ones who canceled the last two times Robin!

It will probably be canceled again but unknown to them. I do have a screenshot of the correct address when sent the redemption, so beware!

Clearly they’re gonna make it as difficult as possible!

I’ve asked to speak to a supervisor many times. I’ve got nothing but the runaround and been told it was my fault! I know it wasn’t my fault cause I’ve never even gone into my account on coins back and changed anything. The Skrill account the address to that account is the same as when we started all this it’s not been changed because it’s the correct address's. It’s always been my email address. The only one I have the one that they communicate with me through.

I won this money fair Square no bonus just me my money and the package I bought so it’s not like I won it on free money!

Please someone help me. I hope the right person can read this and maybe get me my money that I should have had weeks ago. I mean we’re going on 3 weeks now, crazy!

I was verified way before I ever made a redemption also n when I sent the 2 n 3 redemptions they made me go through the whole process again ! REMBRR, it was not the wrong Skrill account address; that’s just their excuse and then blame it on me! That’s as shady as it gets. I liked this casino a lot but I just don’t want to ever go through this again cause really there’s nothing I can do but this, and I doubt this will amount to nothing more than wasting more of my time! Very very discouraging disheartening makes it no fun to play!

This started on Sep 11 when i registered and did the verification thing. They had my favorite games from Koala and 3Oaks so I bought a coin package, played... Bought another package then I won. Not a ton but a win no less.

I went to redeem some of the winnings and keep playing.

Second verification? No biggie, I'm legit and have done this a bunch. Selfie couldnt be matched to ID. Figure you just need to take a new pic and move on... no. Message tells me to contact support. Did that. Theyll contact you within a few hours, cool.

Today is friday, the situation started last friday. I've been following up every day trying to get this fixed. I've been trying to find a human contact email to no luck. Its the bots holding me hostage or somthing.

If this had happened with free coin? Mo biggie, but I read the reviews and dropped dollars and won. Seems like they're trying to avoid the payout. I could really use that money I won just like the rest of us.