2 for 1 verification and payment

This started on Sep 11 when i registered and did the verification thing. They had my favorite games from Koala and 3Oaks so I bought a coin package, played... Bought another package then I won. Not a ton but a win no less.

I went to redeem some of the winnings and keep playing.

Second verification? No biggie, I'm legit and have done this a bunch. Selfie couldnt be matched to ID. Figure you just need to take a new pic and move on... no. Message tells me to contact support. Did that. Theyll contact you within a few hours, cool.

Today is friday, the situation started last friday. I've been following up every day trying to get this fixed. I've been trying to find a human contact email to no luck. Its the bots holding me hostage or somthing.

If this had happened with free coin? Mo biggie, but I read the reviews and dropped dollars and won. Seems like they're trying to avoid the payout. I could really use that money I won just like the rest of us.