Complaint #4
CoinsBack Casino
Refusing to pay approved overdue redemption balance owed
2 days ago
I am lodging a formal dispute against MW Services Limited regarding an unpaid redemption balance totaling 426 dollars and 81 cents from their sister platform CoinsBack Casino
My account is fully verified and my redemptions have been explicitly authorized by the platform but remain unpaid The specific details of the approved transactions are
Total Balance Owed 426 dollars and 81 cents
Transaction 1 SC 305 point 00 Skrill ID 2997575 Status Approved
Transaction 2 SC 121 point 81 Skrill ID 3007451 Status Approved
These transactions have been sitting in an Approved state for nearly two weeks without hitting my Skrill wallet CoinsBack live chat support is entirely unresponsive displaying a continuous Waiting for a teammate status since October 12
Furthermore when I contacted their primary brand support team at WOW Vegas an agent named Christopher acknowledged my numerous unanswered complaints but refused to escalate the issue internally within MW Services Instead I was instructed to continue emailing a CoinsBack support address that is actively ghosting its players
Because both brands share the same corporate entity MW Services Limited and payment infrastructure I am requesting corporate compliance management to intervene publicly and release my stuck funds
My account is fully verified and my redemptions have been explicitly authorized by the platform but remain unpaid The specific details of the approved transactions are
Total Balance Owed 426 dollars and 81 cents
Transaction 1 SC 305 point 00 Skrill ID 2997575 Status Approved
Transaction 2 SC 121 point 81 Skrill ID 3007451 Status Approved
These transactions have been sitting in an Approved state for nearly two weeks without hitting my Skrill wallet CoinsBack live chat support is entirely unresponsive displaying a continuous Waiting for a teammate status since October 12
Furthermore when I contacted their primary brand support team at WOW Vegas an agent named Christopher acknowledged my numerous unanswered complaints but refused to escalate the issue internally within MW Services Instead I was instructed to continue emailing a CoinsBack support address that is actively ghosting its players
Because both brands share the same corporate entity MW Services Limited and payment infrastructure I am requesting corporate compliance management to intervene publicly and release my stuck funds
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