Casino1 Complaints

Hi, my english isn't very good and this is a long story but i hope you can read and maybe help me. 9.12.2016 i made a 20 € deposit and played without any bonus. I won over 6000 € by playing max. 5 € bets and decided to make withdrawal request of 5000 €. I played rest of the money just for fun and i have to admit that bets got too high. But i have to also say, that i didn't win more money and the withdrawal request stayed. 11.12.2016 i was bored and decided to cancel my withdraw, take 100 € of it so i can play, and made withdraw the rest (4900€). I did not win anything and bets stayed less than 30% of the deposit. 12.12.2016 i got an email that my withdrawal was declined due to irregular play and i only got my deposit back to my account. I did play with too big bets but that was after i have made withdrawal request, and i didn't won more after that. Account manager said "At no time can you make bets equal to or more than 30% of your deposit amount. That is the casino's rules." But i have read the rules several times and there's nothing about it! Here's a screenshot about that rule. Please, can you help me? I really think that this is not right :(

Hello I need help. I played casino1club.com to offer 400% bonus on your deposit. All the rules specified in the online chat. A deposit of 40 euros. I make a right and put it on the conclusion 1739.00 €. I sent all the documents. After 5 days, the cancellation came output. The win lifted. Deposit returned to balance. formulation cancellation: "In accordance with our Terms and Conditions on the wrong game, we denied your request for withdrawal and to cancel all winnings earned by you." I'm an experienced player, always learn the rules and do not break them. No failures, the game's story confirms it. When asked to support "that it has been particularly disturbed" No answer. Support ignores, does not respond to the letter.