BoaBet Casino Complaints
BoaBet Casino Complaint Stats
Resolved
1 / 2
Avg. Amount
$4,640
Avg. Complaint Duration
5 days
Avg. Response Time
2 days
Boabet Withdrawal Delayed Ca 4700 euros
Unresolved
kr50,000
Casino: Boabet
Amount in dispute: 50,000 SEK
Withdrawal method: Revolut
Country: Norway
Description of the issue:
On Monday 05.01, I requested a withdrawal of 50,000 SEK from my Boabet account. The withdrawal has remained pending and has not been processed.
During the first week after the withdrawal request, I contacted Boabet support via live chat to ask about the delay. I was informed that the withdrawal is under review by another department or payment provider. No specific reason for the review and no estimated timeframe for completion were provided.
At this stage, I have not been asked to submit any additional documents, and I have not been informed of any issues with my account verification. I also sent a follow up email and got answered on Tuesday 20.0a. Customer service answered with an apology about the delay and told me that they have sent a reminder to "the team handling your case" and that they "should update you as soon as possible".
My concern is the lack of transparency and the absence of a clear or reasonable timeframe for processing the withdrawal. I am fully willing to cooperate and provide any information or documentation if required, I have also stated that many times to the chat support.
I am submitting this complaint to request assistance in obtaining a clear status update and the processing of my withdrawal.
I have attached the customer service answer received 20.01.2026
Amount in dispute: 50,000 SEK
Withdrawal method: Revolut
Country: Norway
Description of the issue:
On Monday 05.01, I requested a withdrawal of 50,000 SEK from my Boabet account. The withdrawal has remained pending and has not been processed.
During the first week after the withdrawal request, I contacted Boabet support via live chat to ask about the delay. I was informed that the withdrawal is under review by another department or payment provider. No specific reason for the review and no estimated timeframe for completion were provided.
At this stage, I have not been asked to submit any additional documents, and I have not been informed of any issues with my account verification. I also sent a follow up email and got answered on Tuesday 20.0a. Customer service answered with an apology about the delay and told me that they have sent a reminder to "the team handling your case" and that they "should update you as soon as possible".
My concern is the lack of transparency and the absence of a clear or reasonable timeframe for processing the withdrawal. I am fully willing to cooperate and provide any information or documentation if required, I have also stated that many times to the chat support.
I am submitting this complaint to request assistance in obtaining a clear status update and the processing of my withdrawal.
I have attached the customer service answer received 20.01.2026
Unresolved
Boabet Confirmed Withdrawal Delayed Ca 3600 euros
Resolved
€3,600
I’m having a serious issue with Boabet regarding a withdrawal that has still not been paid out, even though it has been confirmed 8 business days ago (possibly 11).
I requested my withdrawal on Sunday, 02.11. It wasn’t confirmed until Wednesday, 05.11, and that only happened after I contacted customer support twice. One support agent even claimed it had been confirmed on Sunday, which was not true — the confirmation only appeared on the 5th.
Since then, I have repeatedly contacted customer support. They keep telling me that their “economics department” is investigating and that customer service has done everything they can. No further explanation has been provided other than the funds are stuck.
Boabet’s own policy clearly states that withdrawals are processed within 3–5 business days. Today is 17.11, far beyond their stated timeframe, and I still have not received the funds. If its true what the first person on customer support has stated its been 11 business days.
The pending amount is approximately €3,600, which is a significant sum. I believe I have been patient enough and cooperative with sending in bank transactions when they asked for it, but the lack of transparency and the continued delay are extremely concerning.
I am asking for assistance in getting Boabet to process the withdrawal they have already confirmed, and to understand why this delay has occurred despite exceeding their own payout limit. I have asked if they can provide chatlogs from my contact with them, but waiting to hear back from them.
Simply, I want my funds on my account.
Thank you for your help.
I requested my withdrawal on Sunday, 02.11. It wasn’t confirmed until Wednesday, 05.11, and that only happened after I contacted customer support twice. One support agent even claimed it had been confirmed on Sunday, which was not true — the confirmation only appeared on the 5th.
Since then, I have repeatedly contacted customer support. They keep telling me that their “economics department” is investigating and that customer service has done everything they can. No further explanation has been provided other than the funds are stuck.
Boabet’s own policy clearly states that withdrawals are processed within 3–5 business days. Today is 17.11, far beyond their stated timeframe, and I still have not received the funds. If its true what the first person on customer support has stated its been 11 business days.
The pending amount is approximately €3,600, which is a significant sum. I believe I have been patient enough and cooperative with sending in bank transactions when they asked for it, but the lack of transparency and the continued delay are extremely concerning.
I am asking for assistance in getting Boabet to process the withdrawal they have already confirmed, and to understand why this delay has occurred despite exceeding their own payout limit. I have asked if they can provide chatlogs from my contact with them, but waiting to hear back from them.
Simply, I want my funds on my account.
Thank you for your help.
Resolved