Betiton Casino Complaints
Betiton Casino Complaint Stats
Resolved
1 / 2
Avg. Amount
$4,953
Avg. Complaint Duration
4 days
Avg. Response Time
2 days
Withdrawal Non Payment
Unresolved
$800
Cashed out $800 CAD in late March 2021 it is now April 27 and no sign of my cashout. Sent numerous emails and visited Livechat and neither were any help. Livechat was useless they tell you the same thing each time with no resolution to the issue. Email responses tell me each time my case is being sent to a higher department and rest assured the issue will be resolved. Well, over a month later no resolution. Sent an email yesterday April 26 inquiring about my money and the response I received,” you haven’t received your money yet?”What a joke! Worst online experience I’ve ever encountered. There are other reputable online casinos available, think twice before signing up on Beniton!!
Unresolved
Still waiting my withdrawal following world's longest verification process
Resolved
€7,800
I played before in Betiton and everything works fine and I made few smaller withdrawal and those coming to Neteller in few days, not so fast but it works still. Then I made my last deposits to February and played without any bonuses. I made bets and played here one or two week and then trying made withdraw and that horrible case started.
I get source of wealth asking to 11.3.2021 and I sent for them all documents where they see my source of wealth, my address and all basic documents like I'm doing before that to many different casinos. Then I wait, and wait and wait, trying ask every week where we going but don't get any good answer. Only they said I need wait and they paid my withdraw out soon and verify my account. They are cancelled my withdraw now twice and i'm made it again then. I was last time in chat over one week ago and asking are my account now totally verified and how long time this withdraw takes. Finnish support "Jake" told me all documents are for them and care team don't need more documents and I still need wait that process. Now this whole process are takes one and half month and this are basic source of wealth process and normally withdraw. I really hope someone can help me and contact that brand and I hope no one don't play here if you wan't something happening for next months and you get moneys out.
I get source of wealth asking to 11.3.2021 and I sent for them all documents where they see my source of wealth, my address and all basic documents like I'm doing before that to many different casinos. Then I wait, and wait and wait, trying ask every week where we going but don't get any good answer. Only they said I need wait and they paid my withdraw out soon and verify my account. They are cancelled my withdraw now twice and i'm made it again then. I was last time in chat over one week ago and asking are my account now totally verified and how long time this withdraw takes. Finnish support "Jake" told me all documents are for them and care team don't need more documents and I still need wait that process. Now this whole process are takes one and half month and this are basic source of wealth process and normally withdraw. I really hope someone can help me and contact that brand and I hope no one don't play here if you wan't something happening for next months and you get moneys out.
Resolved