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Still waiting my withdrawal following world's longest verification process


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By Jani N.
5 years ago
I played before in Betiton and everything works fine and I made few smaller withdrawal and those coming to Neteller in few days, not so fast but it works still. Then I made my last deposits to February and played without any bonuses. I made bets and played here one or two week and then trying made withdraw and that horrible case started.

I get source of wealth asking to 11.3.2021 and I sent for them all documents where they see my source of wealth, my address and all basic documents like I'm doing before that to many different casinos. Then I wait, and wait and wait, trying ask every week where we going but don't get any good answer. Only they said I need wait and they paid my withdraw out soon and verify my account. They are cancelled my withdraw now twice and i'm made it again then. I was last time in chat over one week ago and asking are my account now totally verified and how long time this withdraw takes. Finnish support "Jake" told me all documents are for them and care team don't need more documents and I still need wait that process. Now this whole process are takes one and half month and this are basic source of wealth process and normally withdraw. I really hope someone can help me and contact that brand and I hope no one don't play here if you wan't something happening for next months and you get moneys out.
Disputed Casino Betiton Casino
Amount €7799.88

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Yes that's correct I get all my moneys but it takes so long time. I publish that complaint here 26.4.
User name

Dear @Zoltan8D,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name

We confirmed with our payment department that all withdrawals have been sent to this player.


 

Betiton Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $4,953
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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