I ask for your help

Dear Zolobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Ivan,

I hope you're doing well.

We truly appreciate your patience while we reviewed your case in detail. Our goal is always to ensure a fair and transparent gaming experience for all our players, and we want to clarify the reasoning behind our decision with full transparency.

During our investigation, we identified betting patterns that took advantage of a system delay in odds updates, allowing bets to be placed after certain outcomes were already known. This goes against the principles of fair play outlined in our Terms and Conditions. Because of this, we had to void the affected bets. Please know that decisions like these are never made lightly—we carefully assess each case to maintain the integrity of our platform for all players.

Additionally, we noticed a connection between your account and another player, B*****, both from the same city, using similar betting methods. We want to emphasize that our priority is fairness for every player, and we are always open to reviewing any concerns you may have.

We truly understand that this may be frustrating, and we are here to answer any questions you might have. If you believe there has been a misunderstanding, please feel free to reach out—we are happy to go over the details again with you.

Looking forward to your response.

Best regards,
Zolobet Casino Support Team

Dear all,

This complaint has been reopened as per Zolobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Zolobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.